Program Manager (Sign Industry)

Federal Heath Sign Company; Hurst (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Federal Heath Sign Company is seeking a talented Program Manager to lead signage programs from sale through installation and billing, ensuring on-time completion and customer satisfaction.

The role coordinates with account management, manufacturing, installation, and subcontractors, overseeing surveys, permits, quotes, and project tracking. Hybrid or remote work may be available depending on location, with in-office days as needed.

Qualifications

• Minimum 2 years in project management; 5+ years beneficial.
• Sign industry experience strongly desired.
• Strong leadership and decision-making skills.
• Lean knowledge or experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Manage signage accounts from sale through completion to on-time delivery and billing.
• Maintain customer communication to their satisfaction.
• Prepare sales presentations and proposals.
• Arrange customer location surveys and verify sign codes.
• Qualify and negotiate with subcontractors for permits, installation and estimates.
• Issue purchase orders.
• Establish organized and complete job files.
• Track forecast and projections of projects.
• Coordinate manufacturing, delivery, and install activities.

Skills

Project management

Leadership

Customer service

Communication

Job description

At Federal Heath, our success is a direct result of our exceptional people. We are looking to add a talented and motivated Program Manager who shares our values of teamwork, commitment, integrity, and mutual respect.

If you are someone who loves managing all the details, this is an opportunity to explore. Depending on your location, this role will be either hybrid or fully remote. If you live within reasonable distance to one of our locations, a hybrid expectation of 2 days a week in office is applicable.

JOB RESPONSIBILITIES

A Program Manager is a member of the Account Management Services team and is responsible for the management of signage accounts. For example, when a sign program is sold to a company for multiple locations of their stores, hotels, or restaurants, your task is to organize and coordinate it to its on-time completion. You'll ensure that all processes from the time the program is sold, manufactured, installed, and billed occur smoothly and to the requirements and overwhelming satisfaction of the customer.

Additional Responsibilities include

• Maintain customer communication to their satisfaction
• Prepare sales presentations and proposals
• Arrange customer location surveys as needed, verify sign codes
• Qualify and negotiate with subcontractors for obtaining permits, installation & estimates
• Issue purchase orders
• Establish accessible, organized and complete job files
• Track forecast and projections of projects
• Coordinate manufacturing, delivery, and install activities

EXPERIENCE/SKILLS REQUIRED

• A minimum of two years of experience in project management, 5+ years would be beneficial.
• Sign industry experience strongly desired.
• Leadership ability, proven decision-making skills
• Lean knowledge or experience desired
• Outstanding phone etiquette and Customer Service skills
• Good written & verbal communication skills.
• Ability to work well independently as well as in teams within a rapidly changing deadline driven environment

What's in it for you?

• Working at a leader in the signage industry with 125 years of history
• Benefit options such as medical, dental, vision, life, flex spending benefits just to name a few
• 401k plan
• Holidays, Vacation, and Sick time