Program Manager (Sign Industry)

Federal Heath; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible spending account

401k plan

Paid holidays

Vacation time

Sick time

Job summary

Federal Heath is seeking a Program Manager to oversee signage accounts from sale through installation and billing. You will coordinate cross-functional teams to ensure on-time completion and customer satisfaction, while maintaining clear communication with clients.

Ideal candidates bring two years in project management, with preference for sign industry experience, leadership ability, and strong written and verbal communication skills. Hybrid or remote work options available based on location.

Qualifications

• Minimum of two years in project management; 5+ years beneficial.
• Sign industry experience strongly desired.
• Leadership ability and proven decision-making skills.
• Lean knowledge or experience desired.
• Outstanding phone etiquette and customer service skills.
• Good written and verbal communication skills.
• Ability to work independently and in teams under tight deadlines.

Responsibilities

• Coordinate end-to-end signage projects from sale to install and billing.
• Maintain proactive customer communication and manage expectations.
• Prepare sales presentations and proposals.
• Arrange site surveys and verify sign codes as needed.
• Qualify and negotiate with subcontractors for permits, installations, and estimates.
• Issue purchase orders and maintain organized project files.
• Track forecast and projections of projects.
• Coordinate manufacturing, delivery, and installation activities.

Skills

Project management

Leadership

Customer service

Communication

Lean methodologies

Independent worker

Decision making

Job description

At Federal Heath, our success is a direct result of our exceptional people. We are looking to add a talented and motivated Program Manager who shares our values of teamwork, commitment, integrity, and mutual respect.

If you are someone who loves managing all the details, this is an opportunity to explore. Depending on your location, this role will be either hybrid or fully remote. If you live within reasonable distance to one of our locations, a hybrid expectation of 2 days a week in office is applicable.

JOB RESPONSIBILITIES

A Program Manager is a member of the Account Management Services team and is responsible for the management of signage accounts. For example, when a sign program is sold to a company for multiple locations of their stores, hotels, or restaurants, your task is to organize and coordinate it to its on-time completion. You'll ensure that all processes from the time the program is sold, manufactured, installed, and billed occur smoothly and to the requirements and overwhelming satisfaction of the customer.

Additional Responsibilities include

• Maintain customer communication to their satisfaction
• Prepare sales presentations and proposals
• Arrange customer location surveys as needed, verify sign codes
• Qualify and negotiate with subcontractors for obtaining permits, installation & estimates
• Issue purchase orders
• Establish accessible, organized and complete job files
• Track forecast and projections of projects
• Coordinate manufacturing, delivery, and install activities

EXPERIENCE/SKILLS REQUIRED

• A minimum of two years of experience in project management, 5+ years would be beneficial.
• Sign industry experience strongly desired.
• Leadership ability, proven decision-making skills
• Lean knowledge or experience desired
• Outstanding phone etiquette and Customer Service skills
• Good written & verbal communication skills.
• Ability to work well independently as well as in teams within a rapidly changing deadline driven environment

What's in it for you?

• Working at a leader in the signage industry with 125 years of history
• Benefit options such as medical, dental, vision, life, flex spending benefits just to name a few
• 401k plan
• Holidays, Vacation, and Sick time