SIGINT Ops Leader & Technical Support Manager

CACI; Austin (TX); On-site; USD 81,000 - 171,000; Full time

Job summary

CACI is seeking an Operational Support Specialist Manager to lead technical operations across SIGINT/EW environments. The role supervises teams handling troubleshooting, system readiness, and customer support, while directing training and operational readiness for CACI platforms.

Ideal candidates bring a TS/SCI clearance, 10+ years in technical or military roles, and DoD 8570 IAT I certification. Travel of 25–50% is required to support deployed systems and customer engagements.

Qualifications

• Active TS/SCI with polygraph required.
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience.
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+) is required.
• Strong background in SIGINT/ISR operations and related military systems.
• Ability to travel 25%–50%, depending on mission needs.

Responsibilities

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for CACI systems including APERTURE, POINTGUARD, and GEOnet; ensure systems are supported, trained, and optimized.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high responsiveness.
• Coordinate and approve training plans for virtual, onsite, or classroom-based instruction on CACI software capabilities.
• Drive operational readiness across deployed systems with best practices in Linux-based maintenance, monitoring, and troubleshooting.
• Lead cross-functional engagement with development, security, program management, and support teams.
• Own the operational bug-tracking cycle in JIRA and communicate status with clarity.
• Produce high-level operational metrics, reports, and executive summaries for leadership and stakeholders.
• Guide testing and validation efforts for new operational builds with timely feedback on performance.
• Oversee after-hours or surge operational support for critical missions.
• Represent CACI during customer engagements with briefings, demonstrations, and technical discussions.

Skills

TS/SCI clearance

Leadership

SIGINT/ISR

Navy cryptologic systems

Windows

Linux

DoD 8570 IAT I

Travel 25-50%

Education

Bachelor's degree or equivalent experience

Job description

CACI is seeking an Operational Support Specialist Manager to lead technical operations across SIGINT/EW environments. The role supervises teams handling troubleshooting, system readiness, and customer support, while directing training and operational readiness for CACI platforms.

Ideal candidates bring a TS/SCI clearance, 10+ years in technical or military roles, and DoD 8570 IAT I certification. Travel of 25–50% is required to support deployed systems and customer engagements.