SIGINT Operations Engineer — Field & Training

CACI; Austin (TX); On-site; USD 68,000 - 142,000; Full time

Job summary

CACI is seeking a SIGINT Operation Support Specialist to join our engineering and technical support team. The role involves assisting military customers with hardware and software issues, training users on CACI software, and supporting system installations at ground sites and remote locations.

The ideal candidate will have TS/SCI with polygraph, a BA/BS, 5+ years in SIGINT/ISR, and strong Linux/Windows skills.

Qualifications

• Active TS/SCI clearance with polygraph.
• BA/BS degree or equivalent experience with 5+ years of related work experience.
• Experience with military SIGINT and ISR operations.
• Basic experience with Navy cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Strong experience with Microsoft Windows and Office.
• Current DoD 8140 IAT Level 1 certification (CompTIA Network+).
• Ability to travel approximately 25%.
• Intermediate Linux command-line skills.
• Ability to manage multiple tasks across different programs.
• Strong communication skills and ability to work independently.

Responsibilities

• Help military customers resolve hardware and software issues by providing fast and accurate technical and operational support.
• Train customers on CACI software through chat, phone, in-person sessions, or classroom settings.
• Support system installations on customer platforms and at ground sites.
• Monitor, troubleshoot, configure, and train users on CACI products such as APERTURE, POINTGUARD, and GEOnet.
• Maintain the readiness and availability of deployed systems using scripts, graphical tools, and the Linux command line.
• Troubleshoot end-to-end networking issues to ensure tactical systems stay operational.
• Support fielded systems through training, documentation, technical assistance, and mission planning.
• Provide hardware and software support to both external customers and internal teams.
• Log and track software issues in JIRA and participate in scheduled bug-review meetings.
• Test new software builds before deployment.
• Deliver scheduled reports and high-level metrics to customers and internal leadership.
• Provide after-hours support when needed.
• Work closely with developers, QA, security, and support teams to meet program goals.
• Travel to customer sites for installations, training, and test events.
• Configure remote systems based on program requirements.
• Deliver technical and high-level demonstrations of CACI products.

Skills

TS/SCI clearance

Linux command-line

Windows proficiency

Strong communication

Independent work

Education

BA/BS degree or equivalent experience

Tools

JIRA

Job description

CACI is seeking a SIGINT Operation Support Specialist to join our engineering and technical support team. The role involves assisting military customers with hardware and software issues, training users on CACI software, and supporting system installations at ground sites and remote locations.

The ideal candidate will have TS/SCI with polygraph, a BA/BS, 5+ years in SIGINT/ISR, and strong Linux/Windows skills.