TS/SCI Ops Lead - SIGINT Systems & Training

CACI International Inc; Austin (TX); On-site; USD 81,200 - 170,600; Full time

Job summary

CACI International Inc. seeks an Operational Support Specialist Manager to lead a high‑performing team focused on troubleshooting, system readiness, and customer support across SIGINT/EW platforms.

You will direct training, drive operational readiness, and coordinate cross‑functional efforts with development and security teams. The role requires TS/SCI with polygraph, 10+ years in technical/military settings, and DoD 8570 IAT Level I certification.

Qualifications

• Active TS/SCI with polygraph required.
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience
• Demonstrated leadership experience managing technical teams or operations support functions
• Strong background in SIGINT, ISR operations, and associated military systems
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
• Significant proficiency in Windows, Linux, and distributed systems
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
• Ability to manage and prioritize tasks across multiple concurrent programs
• Excellent communication, interpersonal, and decision‑making skills
• Ability to travel 25%–50%, depending on mission needs

Responsibilities

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet. Ensuring systems are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
• Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.

Skills

Leadership

SIGINT/ISR operations

Windows

Linux

Program management

Communication

Travel readiness

DoD 8570 IAT Level I

Education

BA/BS degree or equivalent experience

Tools

SSEE INC E/F

BANSHEE

CCOP

JIRA

POINTGUARD

GEOnet

Job description

CACI International Inc. seeks an Operational Support Specialist Manager to lead a high‑performing team focused on troubleshooting, system readiness, and customer support across SIGINT/EW platforms.

You will direct training, drive operational readiness, and coordinate cross‑functional efforts with development and security teams. The role requires TS/SCI with polygraph, 10+ years in technical/military settings, and DoD 8570 IAT Level I certification.