Operational Support Specialist Manager

CACI; Austin (TX); On-site; USD 81,000 - 171,000; Full time

Job summary

CACI is seeking an Operational Support Specialist Manager to lead technical operations across SIGINT/EW environments. The role supervises teams handling troubleshooting, system readiness, and customer support, while directing training and operational readiness for CACI platforms.

Ideal candidates bring a TS/SCI clearance, 10+ years in technical or military roles, and DoD 8570 IAT I certification. Travel of 25–50% is required to support deployed systems and customer engagements.

Qualifications

• Active TS/SCI with polygraph required.
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience.
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+) is required.
• Strong background in SIGINT/ISR operations and related military systems.
• Ability to travel 25%–50%, depending on mission needs.

Responsibilities

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for CACI systems including APERTURE, POINTGUARD, and GEOnet; ensure systems are supported, trained, and optimized.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high responsiveness.
• Coordinate and approve training plans for virtual, onsite, or classroom-based instruction on CACI software capabilities.
• Drive operational readiness across deployed systems with best practices in Linux-based maintenance, monitoring, and troubleshooting.
• Lead cross-functional engagement with development, security, program management, and support teams.
• Own the operational bug-tracking cycle in JIRA and communicate status with clarity.
• Produce high-level operational metrics, reports, and executive summaries for leadership and stakeholders.
• Guide testing and validation efforts for new operational builds with timely feedback on performance.
• Oversee after-hours or surge operational support for critical missions.
• Represent CACI during customer engagements with briefings, demonstrations, and technical discussions.

Skills

TS/SCI clearance

Leadership

SIGINT/ISR

Navy cryptologic systems

Windows

Linux

DoD 8570 IAT I

Travel 25-50%

Education

Bachelor's degree or equivalent experience

Job description

Job Title: Operational Support Specialist ManagerJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Continental US* * *

The Opportunity:

CACI delivers industry‑leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) solutions that empower the nation’s tactical warfighters through advanced, distributed networks of sensors, platforms, and mission‑critical technologies. We are expanding our operations leadership team with a forward‑thinking manager who is passionate about guiding high‑performance technical teams and shaping user‑centric capabilities that directly support the U.S. defense and intelligence communities.

Responsibilities:

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet. Ensuring systems are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
• Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.

Qualifications:

Required:

• Active TS/SCI with polygraph required
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience
• Demonstrated leadership experience managing technical teams or operations support functions
• Strong background in SIGINT, ISR operations, and associated military systems
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
• Significant proficiency in Windows, Linux, and distributed systems
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
• Ability to manage and prioritize tasks across multiple concurrent programs
• Excellent communication, interpersonal, and decision‑making skills
• Ability to travel 25%–50%, depending on mission needs

Desired:

• Prior experience as a cryptologic maintainer or collector, with advanced knowledge of Navy and Joint cryptologic platforms
• Experience with Unmanned Aviation Systems and broader ISR platforms
• Background configuring or operating DRT‑based equipment
• Advanced Linux skills, including scripting (Bash/Python)
• DoD 8570 IAT Level II certification (e.g., Security+)Experience with POINTGUARD, GEOnet, or other CACI tactical mission systems

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$81,200 - 170,600 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.