SIGINT Operation Support Specialist

CACI; Austin (TX); On-site; USD 68,000 - 142,000; Full time

Job summary

CACI is seeking a SIGINT Operation Support Specialist to join our engineering and technical support team. The role involves assisting military customers with hardware and software issues, training users on CACI software, and supporting system installations at ground sites and remote locations.

The ideal candidate will have TS/SCI with polygraph, a BA/BS, 5+ years in SIGINT/ISR, and strong Linux/Windows skills.

Qualifications

• Active TS/SCI clearance with polygraph.
• BA/BS degree or equivalent experience with 5+ years of related work experience.
• Experience with military SIGINT and ISR operations.
• Basic experience with Navy cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Strong experience with Microsoft Windows and Office.
• Current DoD 8140 IAT Level 1 certification (CompTIA Network+).
• Ability to travel approximately 25%.
• Intermediate Linux command-line skills.
• Ability to manage multiple tasks across different programs.
• Strong communication skills and ability to work independently.

Responsibilities

• Help military customers resolve hardware and software issues by providing fast and accurate technical and operational support.
• Train customers on CACI software through chat, phone, in-person sessions, or classroom settings.
• Support system installations on customer platforms and at ground sites.
• Monitor, troubleshoot, configure, and train users on CACI products such as APERTURE, POINTGUARD, and GEOnet.
• Maintain the readiness and availability of deployed systems using scripts, graphical tools, and the Linux command line.
• Troubleshoot end-to-end networking issues to ensure tactical systems stay operational.
• Support fielded systems through training, documentation, technical assistance, and mission planning.
• Provide hardware and software support to both external customers and internal teams.
• Log and track software issues in JIRA and participate in scheduled bug-review meetings.
• Test new software builds before deployment.
• Deliver scheduled reports and high-level metrics to customers and internal leadership.
• Provide after-hours support when needed.
• Work closely with developers, QA, security, and support teams to meet program goals.
• Travel to customer sites for installations, training, and test events.
• Configure remote systems based on program requirements.
• Deliver technical and high-level demonstrations of CACI products.

Skills

TS/SCI clearance

Linux command-line

Windows proficiency

Strong communication

Independent work

Education

BA/BS degree or equivalent experience

Tools

JIRA

Job description

Job Title: SIGINT Operation Support SpecialistJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Continental US* * *

The Opportunity:

CACI provides advanced Signals Intelligence (SIGINT) and Electronic Warfare (EW) products that help U.S. military forces use networks of sensors and platforms to support critical national security missions.

We are expanding our Operations Support Team and looking for a motivated individual who enjoys working with modern, user‑focused technology. The ideal candidate is someone who challenges “the way things have always been done” and looks for better solutions.

Responsibilities:

• Help military customers resolve hardware and software issues by providing fast and accurate technical and operational support.
• Train customers on CACI software through chat, phone, in‑person sessions, or classroom settings.
• Support system installations on customer platforms and at ground sites.
• Monitor, troubleshoot, configure, and train users on CACI products such as APERTURE, POINTGUARD, and GEOnet.
• Maintain the readiness and availability of deployed systems using scripts, graphical tools, and the Linux command line.
• Troubleshoot end‑to‑end networking issues to ensure tactical systems stay operational.
• Support fielded systems through training, documentation, technical assistance, and mission planning.
• Provide hardware and software support to both external customers and internal teams.
• Log and track software issues in JIRA and participate in scheduled bug‑review meetings.
• Test new software builds before deployment.
• Deliver scheduled reports and high‑level metrics to customers and internal leadership.
• Provide after‑hours support when needed.
• Work closely with developers, QA, security, and support teams to meet program goals.
• Travel to customer sites for installations, training, and test events.
• Configure remote systems based on program requirements.
• Deliver technical and high‑level demonstrations of CACI products

Qualifications:

Required:

• Active Top Secret (TS)/SCI clearance with polygraph.
• BA/BS degree or equivalent experience, plus at least 5 years of related work experience.
• Experience with military SIGINT and ISR operations.
• Basic experience with Navy surface or airborne cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Strong experience with Microsoft Windows and Office.
• Current DoD 8140 IAT Level 1 certification (CompTIA Network+).
• Ability to travel approximately 25%.
• Intermediate Linux command‑line skills.
• Ability to manage multiple tasks across different programs.
• Strong communication skills and ability to work independently.

Desired:

• Advanced experience with Navy cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Experience with Joint‑Service systems.
• Experience operating or configuring DRT‑based equipment.
• Advanced Linux skills.
• DoD 8140 IAT Level 2 certification (CompTIA Security+).
• Bash or Python scripting experience.
• Experience with GEOnet or POINTGUARD.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$67,800 - 142,200 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.