Shuttle Services Associate Manager

Towne; Ridgewood (NJ); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

Short-term and long-term disability

401k retirement savings plan

Paid time off and holidays

Job summary

Towne Park is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, hiring, training, and performance evaluations, while managing schedules, revenue reports, and client expectations.

The role emphasizes leadership, operational excellence, and adherence to safety and service standards, with opportunities to drive improvements and mentor staff across shifts.

Qualifications

• Customer service excellence and guest-focused approach.
• Experience managing a small team and daily operations.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure guest service is delivered exceptionally across shifts.
• Recruit, train, and evaluate associates; manage performance.
• Oversee scheduling, labor resources, and revenue reporting.

Skills

Customer service

Staff management

Communication

Microsoft Office

Hospitality experience

Education

Associate's degree or equivalent

Valid driver's license

1 year hospitality experience

Tools

MS Office (Excel, Word, Outlook)

Job description

Towne Park is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated Towne Park location. You will oversee guest services, hiring, training, and performance evaluations, while managing schedules, revenue reports, and client expectations.

The role emphasizes leadership, operational excellence, and adherence to safety and service standards, with opportunities to drive improvements and mentor staff across shifts.