Valet Services Associate Manager – Guest Experience

Towne Park LLC; Orlando (FL); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Towne Park LLC in Orlando is seeking an Associate Manager to ensure high levels of guest, patient and associate satisfaction at a designated location. You will manage guest services, hire and train associates, and direct daily operations to meet service standards and client expectations.

You will allocate labor, participate in recruiting, mentor staff, and maintain open communication with the client. The role requires leadership, a valid driver's license, and a focus on safety, accuracy in

Qualifications

• Associate’s degree preferred.
• Valid driver’s license and clean driving record.
• Minimum of 1 year of related hospitality experience.
• Knowledge of Towne Park procedures and client standards.
• Excellent customer service and communication skills.

Responsibilities

• Ensure guest service experience is delivered exceptionally and consistently.
• Efficiently allocate labor resources to support service delivery.
• Recruitment and hiring processes involvement.
• Assist Account Manager with guidelines and onboarding.
• Develop relationships with client staff and maintain communication.
• Understand and drive business metrics for forecasting, productivity and revenue reporting.
• Supervise revenue and cash handling procedures.

Skills

Guest services

Labor planning

Hiring and training

Performance coaching

Customer service

Budgeting and reporting

Education

Associate’s degree or equivalent

Tools

MS Office

POS systems

Reporting tools

Job description

Towne Park LLC in Orlando is seeking an Associate Manager to ensure high levels of guest, patient and associate satisfaction at a designated location. You will manage guest services, hire and train associates, and direct daily operations to meet service standards and client expectations.

You will allocate labor, participate in recruiting, mentor staff, and maintain open communication with the client. The role requires leadership, a valid driver's license, and a focus on safety, accuracy in