Shuttle Operations Manager: Lead Dispatch, Safety & Growth

Propark Mobility; Baltimore (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Free Parking

Medical benefits

Dental benefits

Vision benefits

Pet insurance

Employee Assistance Program

Job summary

Propark Mobility is seeking a Shuttle Operations Manager in Baltimore, MD. This on-site role leads driver scheduling, fleet readiness, safety, and day-to-day on-site operations for the university shuttle service.

The ideal candidate has CDL-B with Passenger Endorsement, transport/shuttle ops experience, and strong people skills. Bachelor's in business is a plus, with growth opportunities and a comprehensive benefits package.

Qualifications

• This position requires a CDL-B with a Passenger Endorsement.
• Experience in transportation or shuttle operations with front-line team oversight.
• Experience with scheduling and payroll is a plus.
• Degree in business is helpful but not required.

Responsibilities

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage and minimize overtime.
• Develop and maintain a strong relationship with the university client and attend regular meetings.
• Handle rider concerns and day-to-day operational issues, supporting your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the fleet safe.
• Ensure ADA and accessibility standards are met across the service.
• Monitor on-time performance and route efficiency; adjust to meet ridership demand.
• Ensure DOT/CDL compliance and alignment with company policies and university requirements.
• Develop budgets and monitor financials to meet goals.

Skills

CDL-B with Passengers Endorsement

Transportation management

Shuttle operations

Customer service

Hospitality background

Education

Bachelor's degree in Business

Tools

UKG

Microsoft Office

Scheduling software

Job description

Propark Mobility is seeking a Shuttle Operations Manager in Baltimore, MD. This on-site role leads driver scheduling, fleet readiness, safety, and day-to-day on-site operations for the university shuttle service.

The ideal candidate has CDL-B with Passenger Endorsement, transport/shuttle ops experience, and strong people skills. Bachelor's in business is a plus, with growth opportunities and a comprehensive benefits package.