Shuttle Operations Manager

Propark Mobility; Baltimore (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Free Parking

Medical benefits

Dental benefits

Vision benefits

Pet insurance

Employee Assistance Program

Job summary

Propark Mobility is seeking a Shuttle Operations Manager in Baltimore, MD. This on-site role leads driver scheduling, fleet readiness, safety, and day-to-day on-site operations for the university shuttle service.

The ideal candidate has CDL-B with Passenger Endorsement, transport/shuttle ops experience, and strong people skills. Bachelor's in business is a plus, with growth opportunities and a comprehensive benefits package.

Qualifications

• This position requires a CDL-B with a Passenger Endorsement.
• Experience in transportation or shuttle operations with front-line team oversight.
• Experience with scheduling and payroll is a plus.
• Degree in business is helpful but not required.

Responsibilities

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage and minimize overtime.
• Develop and maintain a strong relationship with the university client and attend regular meetings.
• Handle rider concerns and day-to-day operational issues, supporting your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the fleet safe.
• Ensure ADA and accessibility standards are met across the service.
• Monitor on-time performance and route efficiency; adjust to meet ridership demand.
• Ensure DOT/CDL compliance and alignment with company policies and university requirements.
• Develop budgets and monitor financials to meet goals.

Skills

CDL-B with Passengers Endorsement

Transportation management

Shuttle operations

Customer service

Hospitality background

Education

Bachelor's degree in Business

Tools

UKG

Microsoft Office

Scheduling software

Job description

Park your career here, with Propark Mobility!

Shuttle Operations Manager

Salary Range: $80,000.00 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary

Work Modality: On location

Schedule: Full-time

Location: Baltimore, MD

Required: CDL-B with a Passengers Endorsement

Applications will be accepted until job is closed.

Ideal Experience

• This position is responsible for all aspects of the shuttle operation at this location — driver scheduling and oversight, fleet readiness and maintenance coordination, safety and compliance, and day-to-day management of your on-site team. The ideal candidate will have previous transportation or shuttle operations experience, with a parking industry or hospitality background also being a strong asset.
• Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce.
• Established experience with scheduling and payroll is a plus.
• Experience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required.
• Bachelor's degree with a concentration in business is helpful but not required.

Skills And Abilities We're Searching For

• You are a motivated individual willing to take on new challenges, with management experience in Transportation, Shuttle Operations, Parking, Customer Service, and/or Hospitality.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful.
• Your friends describe you as trustworthy, loyal, and dependable.
• You are self-sufficient, resourceful, and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• This is a Monday–Friday role aligned to the university's academic calendar. Shuttle service runs across early-morning and evening hours, so some flexibility within the weekday schedule is expected; this role does not require regular weekend or holiday coverage.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people, and you achieve extraordinary results.
• Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and UKG.

What We Offer: Compensation and Benefits

• Fantastic opportunities for career growth — we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances — holidays, vacation, wellness, and an extra day off for your birthday!
• Priority-driven culture that is supportive, engaging, empowering, and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program — Propark Think.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential Employee Assistance Program (EAP) that provides support and resources to employees and their families 24/7.

Who We Are

We make each day great — together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? We have lots of opportunities ahead!

As Shuttle Operations Manager, You Will

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage across all operating hours while minimizing overtime and expenses.
• Develop and maintain a strong relationship with the university client, including attending regular client meetings.
• Handle rider concerns and day-to-day operational issues, and support your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the shuttle fleet safe and reliable.
• Ensure ADA and accessibility standards are consistently met across the shuttle service, including wheelchair assistance.
• Monitor on-time performance and route efficiency, adjusting as needed to meet ridership demand.
• Ensure compliance with DOT/CDL regulations as applicable, along with Propark policies and university requirements.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of operational and revenue reporting.
• Respond to operational issues when needed, including outside normal business hours (for example, an early-morning or evening service disruption).
• Maintain the highest professional and ethical standards for both our organization and our university partner.

Are you ready to park your career here?

• Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.