Transit Operations Manager - Lead Scheduling & Safety

Transdev North America; Baltimore (MD); On-site; USD 64,000 - 79,000; Full time

Benefits offered by this job

Vacation and holidays

401(k) and health benefits

Dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Baltimore, MD, is seeking an Operations Manager to oversee daily transit operations, supervise operators and dispatch personnel, and coordinate with maintenance to ensure service quality. The role emphasizes budget management, safety compliance, and staff coaching to achieve optimal performance.

The position requires a CDL, 3+ years of supervisory transit experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• CDL Class B or higher with passenger and air brake endorsements, or ability to obtain one.
• 3+ years transit supervisory experience.
• Thorough knowledge of transit regulations and operations.
• Proficiency in Microsoft Word, Excel, and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently with strong attention to detail.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules.

Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Skills

Transit supervisory experience

Communication skills

Attention to detail

Labor relations

Flexibility

Education

High school diploma or GED

CDL Class B or higher with Passenger endorsement & Air brake endorsement

Tools

Microsoft Word

Microsoft Excel

Database programs

Job description

Transdev North America in Baltimore, MD, is seeking an Operations Manager to oversee daily transit operations, supervise operators and dispatch personnel, and coordinate with maintenance to ensure service quality. The role emphasizes budget management, safety compliance, and staff coaching to achieve optimal performance.

The position requires a CDL, 3+ years of supervisory transit experience, and strong communication skills.