Shuttle Operations Leader: Growth & Great Benefits

Propark Mobility; Hartford (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Free Parking

Competitive salary

Generous time off (holidays, vacation,

Birthday day off

Propark Think training

Comprehensive benefits package

Employee assistance program

Job summary

Propark Mobility in Hartford, CT is seeking a Shuttle Operations Manager to lead shuttle fleet operations, self-parking, and valet services at a busy location. You will supervise a location team, oversee scheduling and payroll, and foster strong client relations to ensure exceptional service and efficiency.

This role requires a hospitality mindset, strong communication, and the ability to manage budgets while delivering value.

Qualifications

• Experience managing shuttle operations, with front-line staff oversight.
• Progressive management experience is a plus.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree in business helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules for adequate coverage and cost control.
• Develop and maintain client relations and attend client meetings.
• Assist supervisors with customer complaints and day-to-day issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee customer service program to ensure satisfaction.
• Develop budgets and monitor financials to meet goals.
• Review audits to ensure revenue control integrity.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues after hours as needed.

Skills

Shuttle management

Hospitality mindset

Scheduling

Payroll

Office software

Education

Bachelor’s degree in business (preferred)

Tools

ADP

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Propark Mobility in Hartford, CT is seeking a Shuttle Operations Manager to lead shuttle fleet operations, self-parking, and valet services at a busy location. You will supervise a location team, oversee scheduling and payroll, and foster strong client relations to ensure exceptional service and efficiency.

This role requires a hospitality mindset, strong communication, and the ability to manage budgets while delivering value.