Shuttle Operations Manager

Propark Mobility; Hartford (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Free Parking

Competitive salary

Generous time off (holidays, vacation,

Birthday day off

Propark Think training

Comprehensive benefits package

Employee assistance program

Job summary

Propark Mobility in Hartford, CT is seeking a Shuttle Operations Manager to lead shuttle fleet operations, self-parking, and valet services at a busy location. You will supervise a location team, oversee scheduling and payroll, and foster strong client relations to ensure exceptional service and efficiency.

This role requires a hospitality mindset, strong communication, and the ability to manage budgets while delivering value.

Qualifications

• Experience managing shuttle operations, with front-line staff oversight.
• Progressive management experience is a plus.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree in business helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules for adequate coverage and cost control.
• Develop and maintain client relations and attend client meetings.
• Assist supervisors with customer complaints and day-to-day issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee customer service program to ensure satisfaction.
• Develop budgets and monitor financials to meet goals.
• Review audits to ensure revenue control integrity.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues after hours as needed.

Skills

Shuttle management

Hospitality mindset

Scheduling

Payroll

Office software

Education

Bachelor’s degree in business (preferred)

Tools

ADP

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Park your career here, with Propark Mobility!

Shuttle Operations Manager

Salary Range: $70,000 -$75,000 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary

Work Modality: On-site

Schedule: Full-time, Monday - Friday

Location: Hartford, CT

Applications will be accepted until job is closed.

Ideal Experience

• This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive management experience with front-line team oversight
• Established experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Transportation, Shuttles and Customer Service Industries.
• You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you achieve extraordinary results.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

What We Offer: Compensation and Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

• Free parking while working at your assigned Propark location(s).

As Shuttle Operation Manager , You Will

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.