Shuttle Driver | Radisson Plaza Hotel | Full Time

Radisson Plaza Hotel; United States; On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical Dental Vision

401k match up to 3%

Parental Leave

Shift meal provided

Employee Assistance Program (EAP)

Wellness reimbursement up to $600/yr

Discount on rates

Job summary

Radisson Plaza Hotel is seeking a shuttle/front office team member to provide safe, efficient transportation and guest-focused service from arrival to departure. You will operate shuttles, assist with luggage, maintain logs, and coordinate with Front Office and other departments to ensure seamless guest experiences.

The role emphasizes safety, cleanliness, and professional hospitality, with a pay rate of $17/hour and performance-based raises.

Qualifications

• Must be 18+ years of age.
• Michigan driver’s license and ability to obtain CDL.
• Clean DMV driving record.
• Ability to lift up to 75 pounds.
• Ability to stand for long periods (up to 8 hours).
• Ability to load and unload luggage.

Responsibilities

• Safely operate and maintain shuttle vehicles and coordinate pickups/drop-offs.
• Perform routine vehicle inspections and keep vehicles clean and guest-ready.
• Greet guests at the entrance and assist with luggage for smooth arrivals and departures.
• Maintain shuttle logs and service records.
• Keep bell stand and entry areas organized and stocked.
• Assist with delivering packages and guest items around the property.
• Coordinate transportation needs for events and high-volume periods.
• Collaborate with Front Office, Housekeeping, Security and other departments for seamless operations.
• Identify issues and escalate concerns as needed.
• Be knowledgeable about hotel amenities and local attractions to enhance guest experiences.

Skills

Integrity

Attention to detail

18+ age

CDL eligibility

Clean DMV record

Stamina/physical fitness

Customer service mindset

Job description

Job Description Overview

As a multi‑functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You are responsible for providing safe, efficient, and guest‑focused transportation services. This role supports the arrival, departure, and in‑stay experience by delivering warm hospitality, maintaining pristine vehicle conditions, and ensuring seamless coordination with the Front Office and other hotel departments while upholding Radisson and GHG standards of excellence. Pay rate is based on experience with performance‑based raises, $17/hour, non‑tipped.

What You’ll Be Doing

• Safely operate and maintain company shuttles, including planning and coordinating scheduled pick‑ups and drop‑offs under changing conditions.
• Perform routine vehicle inspections and document shuttle conditions; ensure all vehicles remain clean, well‑maintained, and guest‑ready.
• Greet guests at the hotel entrance, assist with unloading luggage, and create a welcoming arrival and departure experience.
• Maintain accurate shuttle logs, service records, and daily activity reports.
• Keep the bell stand, entrance areas, and related equipment well‑organized, clean, and fully stocked.
• Assist with delivering packages, amenities, and guest items throughout the property.
• Support event logistics by coordinating transportation needs and preparing the bell stand for high‑volume periods.
• Collaborate with Front Office, Housekeeping, Security, and other departments to ensure seamless operations and consistent guest satisfaction.
• Identify potential issues, propose solutions, and escalated concerns appropriately.
• Remain knowledgeable about hotel amenities, front‑office operations, local attractions, and events to enhance guest experiences.
• Respond to guest concerns with empathy and professionalism while upholding hotel policies.
• Perform additional duties as needed in support of guest satisfaction and hotel operations, including valet parking of guest vehicles in accordance with safety procedures and applicable laws.
• Represent the hotel with professionalism, courtesy, and attention to detail at all times.
• Contribute to a positive, cooperative, and energetic work environment.
• Act as an ambassador for Radisson and GHG standards.

What You Need for this Position

• High integrity and motivation to work independently.
• Highly observant to detail and organization.
• Must be 18+ years of age.
• Michigan driver’s license and ability to get or already possess a CDL.
• Must be able to provide a clean DMV driving record for consideration.
• Sufficient manual dexterity to load and unload luggage.
• Ability to stand for long periods, up to 8 hours or more.
• Ability to stoop and bend.
• Ability to run, move up and down stairs.
• Ability to lift up to 75 pounds.
• Ability to handle responsibilities requiring repetitive motion tasks.

What’s in it for You

• Medical/Dental/Vision (Full‑time option).
• 401(k) with 100% match up to 3% (Full‑time option).
• Parental Leave Program (Full‑time option).
• Shift meal provided per day.
• Robust Employee Assistance Program providing up to 7 free counseling sessions per year.
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
• 10% discount on GHG outlets.
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide.

Top Reasons to Work With GHG

We are one of the Nation’s 101 Best and Brightest Companies to work for. You’ll have the opportunity to work with a Front Office team that is fun, high‑energy, and passionate about providing a memorable guest experience. You will grow your skills and experience in an environment that encourages growth and development.