Evening Valet Attendant | Radisson Plaza Hotel | Full Time

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K matching

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Hotel/Outlet discounts

Discounted hotel rates

Job summary

Radisson-Hotel-Group in Kalamazoo, MI is seeking a Front Office/Bell Attendant to warmly welcome guests and assist with luggage, shuttling, and valet services. You will foster positive guest relationships, handle requests promptly, and support across front office operations.

This role requires mobility, a clean driving record, and the ability to lift up to 75 pounds. A competitive benefit package and a $300 sign-on bonus are offered to successful applicants.

Qualifications

• Must be 18+ years of age.
• Clean DMV driving record required.
• Able to lift up to 75 pounds.
• Able to stand for long periods of time.
• Able to load/unload luggage.
• Excellent communication via phone and email.
• Flexible to work across front office duties.

Responsibilities

• Greet guests warmly on arrival and departure.
• Escort guests to rooms, outlets, or vehicles and assist with directions.
• Deliver packages and luggage with care to rooms.
• Operate the hotel shuttle safely and maintain driving logs.
• Perform valet parking following safety procedures and standards.
• Collaborate with front office and concierge teams for seamless service.
• Respond to guest requests promptly and professionally.

Skills

Guest service

Communication

Driving

Luggage handling

Job description

Job DescriptionA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You’ll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while upholding Radisson and GHG standards of excellence.$300 sign on bonus paid after 90 days of employment!Pay rate is based on experience with performance-based raises, $12 + Tips.What You’ll Be DoingGreet guests warmly as they arrive and depart; assist with luggage and open doorsEscort guests to rooms, outlets, or vehicles and ensure they feel welcomed and supportedDeliver packages, luggage, amenities, and bell carts to rooms with attention to detail and careBuild positive, professional relationships with guests and respond to requests promptlySafely operate the company shuttle for guest transportation; maintain shuttle cleanliness and accurate driving logsValet park guest vehicles following all safety procedures, applicable laws, and company standardsCoordinate timely pick-ups and drop-offs, navigating multiple requests under changing conditionsMaintain a clean driving record and strong situational awareness while on the roadCommunicate clearly and professionally via phone and email to coordinate guest servicesStay knowledgeable about all hotel outlets, events, and local attractions to assist guests and enhance their experienceCollaborate with front office and concierge teams to ensure seamless service across departmentsContinuously find ways to improve guest experiences and operational flowRespond to concerns and complaints with empathy while maintaining adherence to policySupport daily operations in all areas of the front office as needed; flex between roles with easeMaintain strong time management and uphold organizational standardsPerform duties with integrity, positivity, and a guest-first mindsetPractice good stewardship of company resources, time, and equipmentPerform other duties as assigned, requested or deemed necessary by managementAmbassador for Radisson and GHG standardsWhat You Need for this PositionMust be 18+ years of ageMust be able to provide clean DMV driving record for considerationSufficient manual dexterity in hands to be able to load and unload luggageAble to stand for long periods of time, up to 8 hours or moreAble to stoop and bendAble to lift up to 75 poundsAble to handle responsibilities that require repetitive motion tasksWhat’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideTop Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experienceYou will grow your skills and experience in an environment that encourages growth and development