Shuttle Driver/ Bell Services

The Madison Concourse Hotel; Madison (WI); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Free employee parking

Free employee meals

Discounted hotel rooms

401(k) matching

Paid time off

Employee referral bonus

Cash advance

Hotel discounts nationwide

Pet insurance

Inclusive work environment

Vision insurance

Life insurance

Job summary

The Madison Concourse Hotel in Madison, WI is seeking a Part-Time Bell Person to deliver exceptional guest service. Responsibilities include shuttle transportation, luggage assistance, lobby presence, and sharing local tips, with weekend shifts and shifts starting as early as 7:00 a.m. to 11:00 p.m.

Base pay plus tips ranges from $15 to $19 per hour, with a guaranteed up to $16.50 per hour. CDL is a plus but not required.

Qualifications

• Passion for hospitality and guest service excellence.
• Strong customer service and interpersonal skills.
• Meticulous attention to detail in guest interactions.
• Willingness to work varying shifts, including weekends.
• Valid driver's license; CDL preferred.

Responsibilities

• Guest Transportation: Shuttle guests to downtown destinations and share tips.
• Luggage Assistance: Help guests with luggage and store it securely.
• Warm Welcome: Greet guests in the lobby with a friendly demeanor.
• Knowledge Sharing: Provide hotel amenities info and local directions.
• Safety First: Adhere to safety protocols during transport and luggage handling.
• Other duties as assigned

Skills

Customer service

Hospitality passion

Attention to detail

Flexibility

Valid driver's license

Education

High School or equivalent

Job description

The Madison Concourse Hotel
1 West Dayton Street
Madison, WI 53703, USA

Description

The hotel has a Part-Time opening on our Bell Services team! CDL is a plus but not required. As a Bell Person, you are responsible for providing the highest levels of customer service to our guests. The ideal candidate has flexible weekend availability and is able to work both Saturdays and Sundays. Weekend schedules vary based on business demand, with shifts that may start as early as 7:00 a.m. and end as late as 11:00 p.m.

Wage: Base + tips, average wage $15-$19/hr., with a guarantee of up to $16.50/hr.

Main Duties:

• Guest Transportation: Shuttle guests to popular downtown destinations, providing recommendations and insider tips along the way.
• Luggage Assistance: Assist guests with their luggage, loading and unloading, ensuring it is safely transported to their guest room. Our bell team is also responsible for properly tagging and storing guest luggage in the secure bell closet.
• Warm Welcome: Maintain a presence in the lobby; greet guests with a warm and friendly demeanor, making them feel valued and appreciated from the moment they arrive.
• Knowledge Sharing: Provide guests with information about hotel amenities, directions to local attractions, and recommending events to enhance their stay.
• Safety First: Ensure the safety and comfort of guests during transportation and luggage handling, adhering to all safety protocols.
• Other duties as assigned

Job Requirements:

• Passion for Hospitality: A genuine passion for providing exceptional service and creating memorable experiences for guests.
• Customer Service Skills: Excellent communication and interpersonal skills, with a focus on guest satisfaction and comfort
• Attention to Detail: Meticulous attention to detail, ensuring every guest interaction is personalized and memorable
• Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays, to meet the needs of our guests
• Valid Drivers Licence: A valid driver's license is required for this position.
  • CDL is strongly preferred, but not required to be successful in this position.
• Physical Fitness:Regularly required to stand, walk, reach with hands and arms, and talk or hear. Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, an occasionally lift and/or move up to 50 pounds.

Qualified applicants must be able to complete a pre-employment drug test, background check and Motor Vehicle Reference check. The Madison Concourse Hotel is a drug free workplace.

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Qualifications

Behaviors

Required

Team Player

Team Player: Works well as a member of a group

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Preferred

Leader

Leader: Inspires teammates to follow them

Motivations

Required

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Experience

Required

Preferred

Shuttle, valet, or similar experience

CDL

Licenses & Certifications

Preferred

CDL

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.