Hotel Shuttle Driver - **PM Weekdays!**

MSP BLOOMINGTON LLC; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Home2 Suites & Tru by Hilton Bloomington, part of Baywood Hotels, is seeking a dedicated Shuttle Driver for a full-time schedule with PM availability Mon-Thu 2:00 PM to 12:00 AM. The role safely transports registered guests and authorized individuals within the hotel's transportation radius, delivering friendly, professional service.

You'll perform pre-trip inspections, greet guests, assist with luggage, coordinate pickups with Front Desk, and maintain vehicle records, while upholding safety and

Qualifications

• High School diploma preferred.
• Valid Motor Vehicle Operator's License in good standing.
• 2 years van driver experience preferred.

Responsibilities

• Safely transport guests and authorized passengers to pickup/drop-off locations within service area.
• Operate shuttle safely in compliance with traffic laws and company policies.
• Greet passengers warmly and provide guest service.
• Coordinate pickups with Front Desk and other departments.
• Maintain vehicle safety inspections and records.
• Report accidents or safety incidents to management.

Skills

Public relations

Communication

Multi-tasking

Shift flexibility

Interdepartmental coordination

Problem solving

Van operation

Education

High School diploma preferred

Job description

Tap into your creative, energetic, service-forward side by joining the unique Home2 Suites & Tru by Hilton Dual Brand hotel in Bloomington, MN! Steps from the Mall of America, and part of the growing Baywood Hotels portfolio, this hotel is seeking a dedicated Shuttle Driver on a Full-Time basis with specific PM availability Monday-Thursday between 2:00PM-12:00 MIDNIGHT.

SUMMARY

The desired candidate safely transports registered guests and other individuals authorized by hotel management to designated destinations within the hotel's transportation radius, in accordance with all company policies, traffic laws, and safety standards.

ESSENTIAL JOB DUTIES

• Operate the company vehicle safely and in full compliance with all applicable federal, state, and local traffic laws, motor vehicle regulations, and company driving policies.
• Safely transport registered guests and other authorized passengers to management-approved pickup and drop-off locations within the hotel's designated service area.
• Verify that the hands-free communication device is connected and functioning properly before beginning each shift.
• Perform a pre-trip vehicle safety inspection using the approved inspection checklist before transporting passengers.
• Maintain the cleanliness of the shuttle by removing trash and performing light cleaning as needed.
• Ensure the vehicle remains in safe operating condition and promptly report any maintenance, mechanical, or safety concerns to management.
• Maintain accurate vehicle inspection, mileage, fuel, and service records as required.
• Monitor the vehicle's fuel level and replenish fuel as needed to ensure uninterrupted service.
• Operate and maintain the assigned company or leased vehicle in compliance with all applicable federal, state, and local laws, company policies, and safety regulations.
• Greet passengers warmly and professionally as they board and exit the shuttle.
• Offer bottled water to passengers during warm weather, when available and in accordance with hotel standards.
• Assist passengers with loading and unloading luggage or other personal belongings as needed.
• Keep company vehicle keys in your possession at all times and never leave the shuttle running or unattended.
• Coordinate passenger pickup and drop-off schedules to maximize efficiency while providing timely and reliable transportation.
• Communicate with the Front Desk and other hotel departments regarding transportation requests, delays, and guest needs.
• Immediately report any accidents, injuries, vehicle damage, traffic citations, or safety incidents to management.
• Follow all company safety procedures, including defensive driving practices and seat belt requirements.
• Maintain a professional appearance and provide exceptional guest service at all times.
• Support other hotel departments as needed during periods of downtime or when transportation demand is low.
• Perform other duties as assigned to support hotel operations and enhance the guest experience.
• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when asked
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

SKILLS/QUALIFICATIONS

Physical Demands:

• Walking and Standing: 20%
• Must be able to carry 50 lbs. up to 25 feet.
• Lifting, Push/Pull: 20%
• Ability to lift up to 50 lbs. regularly.
• Must be able to lift 50 lbs. to the waist, chest, and above the head.
• Bending, Stooping, Reaching:20% (throughout the entire shift).
• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Sitting: while driving vehicle
• Driving: 80%
• Traveling Out of State: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.
• Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Education:

• High School diploma preferred

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing at all times.
• Must notify management if Motor Vehicle License is suspended or violations within 24 hours or next worked shift.

Experience:

• 2 years van driver experience preferred

Additional Skills:

• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Ability to work the shifts required for the position
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk and Housekeeping Departments
• Ability to safely operate a passenger van
• Must possess excellent public relations skills and ability to handle/resolve guest complaints