Shuttle Driver

SMI Hotel Group; Richmond, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401K with company match

Hotel discounts

Paid holidays

Early wage access

Job summary

SMI Hotel Group in Richmond, VA seeks a Hotel Shuttle Driver to safely transport guests between hotel locations and local sites, ensuring comfort, safety, and timely service.

You will perform pre-trip/post-trip checks, assist guests with luggage and directions, and convey information about attractions while maintaining a professional, calm demeanor.

This role emphasizes safety, excellent guest service and adherence to company policies; benefits include health coverage and retirement plan.

Qualifications

• Valid driver's license with a clean driving record.
• Knowledge of local roads and attractions.
• Customer service and strong communication skills.
• Ability to remain calm and focused in stressful situations.

Responsibilities

• Safely operate the hotel's shuttle vehicle, following all traffic rules and regulations.
• Conduct pre-trip and post-trip inspections to ensure the vehicle is in good working condition.
• Maintain cleanliness and appearance of the shuttle both inside and out.
• Greet guests in a friendly and professional manner, providing assistance with luggage and boarding.
• Provide information about the local area, tourist attractions, and hotel amenities.
• Assist guests with disabilities or special needs, ensuring their comfort and safety.
• Ensure the safety of passengers by obeying all safety and traffic regulations.
• Respond calmly and effectively in emergency situations, such as accidents or medical incidents.
• Maintain a clean driving record and promptly report any accidents or incidents to the hotel management.

Skills

Valid driver's license

Local roads knowledge

Customer service

Communication skills

Calm under pressure

Job description

A Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from the designated locations. The primary objective of this role is to provide a comfortable and efficient transportation service while ensuring the safety and satisfaction of the guests.

Benefits:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Key Responsibilities:

1. Shuttle Operation:

   • Safely operate the hotel's shuttle vehicle, following all traffic rules and regulations.
   • Conduct pre-trip and post-trip inspections to ensure the vehicle is in good working condition.
   • Maintain cleanliness and appearance of the shuttle both inside and out.

2. Guest Assistance:

   • Greet guests in a friendly and professional manner, providing assistance with luggage and boarding.
   • Provide information about the local area, tourist attractions, and hotel amenities.
   • Assist guests with disabilities or special needs, ensuring their comfort and safety.

3. Safety:

   • Ensure the safety of passengers by obeying all safety and traffic regulations.
   • Respond calmly and effectively in emergency situations, such as accidents or medical incidents.
   • Maintain a clean driving record and promptly report any accidents or incidents to the hotel management.

Qualifications:

• Valid driver's license with a clean driving record.
• Knowledge of local roads and attractions.
• Customer service skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused in stressful situations.

Physical Requirements:

• Ability to lift and carry luggage and assist guests with limited mobility.
• Stamina to sit for extended periods and drive safely.

A Hotel Shuttle Driver plays a crucial role in ensuring that guests have a positive and comfortable experience during their stay. By providing safe and efficient transportation services, they contribute to the overall guest satisfaction and the reputation of the hotel.

SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.