Shuttle Driver

SMI Hotel Group; Virginia (MN); On-site; USD 31,000 - 51,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K with company match

Hotel discounts

Paid holidays

Job summary

SMI Hotel Group is seeking a Hotel Shuttle Driver to safely transport guests to airports, attractions, and local points of interest. You will greet guests, assist with luggage, plan efficient routes, and ensure safety while maintaining vehicle cleanliness and accurate trip records.

This role requires a valid driver's license, strong customer service, and the ability to work nights, weekends, or holidays as needed.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Commercial driver's license (CDL) may be required for larger vehicles.
• Knowledge of local roads and attractions.
• Customer service skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused in stressful situations.

Responsibilities

• Safely operate the hotel's shuttle vehicle, following all traffic rules and regulations.
• Conduct pre-trip and post-trip inspections to ensure the vehicle is in good working condition.
• Maintain cleanliness and appearance of the shuttle both inside and out.
• Greet guests in a friendly and professional manner, providing assistance with luggage and boarding.
• Provide information about the local area, tourist attractions, and hotel amenities.
• Assist guests with disabilities or special needs, ensuring their comfort and safety.
• Familiarize yourself with local routes, traffic patterns, and alternate routes to avoid congestion.
• Plan efficient routes to reach destinations in a timely manner, considering guest schedules.
• Ensure the safety of passengers by obeying all safety and traffic regulations.
• Respond calmly and effectively in emergency situations, such as accidents or medical incidents.
• Maintain a clean driving record and promptly report any accidents or incidents to the hotel management.
• Conduct routine maintenance tasks, such as refueling and minor repairs, or report maintenance needs to the appropriate staff.
• Keep the vehicle well-stocked with necessary supplies, including fuel, water, and safety equipment.
• Maintain accurate records of daily trips, including passenger counts, mileage, and other relevant information.
• Provide necessary reports and documentation as required by the hotel management.
• Maintain a neat and professional appearance in accordance with the hotel's dress code.
• Demonstrate excellent customer service skills and interpersonal communication.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Knowledge of local roads

Education

High school diploma or equivalent

Tools

CDL

Job description

A Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from the designated locations, such as airports, attractions, and other points of interest. The primary objective of this role is to provide a comfortable and efficient transportation service while ensuring the safety and satisfaction of the guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)

Key Responsibilities

Shuttle Operation

• Safely operate the hotel's shuttle vehicle, following all traffic rules and regulations.
• Conduct pre-trip and post-trip inspections to ensure the vehicle is in good working condition.
• Maintain cleanliness and appearance of the shuttle both inside and out.

Guest Assistance

• Greet guests in a friendly and professional manner, providing assistance with luggage and boarding.
• Provide information about the local area, tourist attractions, and hotel amenities.
• Assist guests with disabilities or special needs, ensuring their comfort and safety.

Route Planning

• Familiarize yourself with local routes, traffic patterns, and alternate routes to avoid congestion.
• Plan efficient routes to reach destinations in a timely manner, considering guest schedules.

Safety

• Ensure the safety of passengers by obeying all safety and traffic regulations.
• Respond calmly and effectively in emergency situations, such as accidents or medical incidents.
• Maintain a clean driving record and promptly report any accidents or incidents to the hotel management.

Vehicle Maintenance

• Conduct routine maintenance tasks, such as refueling and minor repairs, or report maintenance needs to the appropriate staff.
• Keep the vehicle well-stocked with necessary supplies, including fuel, water, and safety equipment.

Record-Keeping

• Maintain accurate records of daily trips, including passenger counts, mileage, and other relevant information.
• Provide necessary reports and documentation as required by the hotel management.

Professionalism

• Maintain a neat and professional appearance in accordance with the hotel's dress code.
• Demonstrate excellent customer service skills and interpersonal communication.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Commercial driver's license (CDL) may be required for larger vehicles.
• Knowledge of local roads and attractions.
• Customer service skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused in stressful situations.

Physical Requirements

• Ability to lift and carry luggage and assist guests with limited mobility.
• Stamina to sit for extended periods and drive safely.

Working Conditions

• This role often involves irregular working hours, including nights, weekends, and holidays.
• Exposure to various weather conditions when loading/unloading luggage and assisting passengers.

A Hotel Shuttle Driver plays a crucial role in ensuring that guests have a positive and comfortable experience during their stay. By providing safe and efficient transportation services, they contribute to the overall guest satisfaction and the reputation of the hotel.

SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.