Shuttle Driver

Homewood Suites by Hilton; BLOOMINGTON (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shuttle Driver at our Bloomington location to ensure a positive guest experience. You will greet guests, assist with luggage, provide safe shuttle transportation, and maintain the cleanliness of public areas to support a smooth stay.

The role requires excellent customer service, a valid driver’s license, and the ability to lift up to 50 lbs. A flexible schedule including weekends and evenings is expected, with shifts from 5am–1pm and 1pm–11pm.

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to drive shuttles and vans.
• Strong customer service skills and a positive attitude.
• Able to lift and carry up to 50 lbs.
• Flexible schedule including weekends, holidays and evenings.
• Hospitality experience is a plus but not required.
• Good knowledge of local attractions is a plus.
• Professional appearance and demeanor.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Provide timely and safe shuttle transportation.
• Maintain cleanliness of lobby and public areas.
• Sanitize high-touch areas in public spaces.
• Assist guests with questions about services, amenities, and local attractions.
• Keep shuttle and bell areas clean and organized.
• Deliver items to guest rooms as requested.
• Ensure the shuttle is clean, fueled, and ready for use.

Skills

Valid driver’s license

Customer service

Flexible schedule

Safety awareness

Professional appearance

Job description

As a Shuttle Driver, you will play a vital role in delivering a positive guest experience. You will be responsible for assisting guests with luggage, providing shuttle transportation, maintaining the cleanliness of all public areas, and offering helpful information to ensure a smooth and enjoyable stay. This role requires excellent customer service skills, a professional attitude, and the ability to drive safely and courteously. This role is 5am to 1pm and 1pm to 11pm. Open availiablity required.

Key Responsibilities:

• Greet guests upon arrival and assist with luggage handling to and from their rooms.
• Provide timely and safe transportation to and from designated locations using the hotel shuttle.
• Maintain the cleanliness and orderliness of all public areas, including the lobby, entrances, hallways, elevators, and other common spaces.
• Clean and sanitize high-touch areas such as door handles, elevator buttons, and seating areas in public spaces.
• Assist guests with general inquiries about hotel services, amenities, and local attractions.
• Maintain the cleanliness and organization of the bell and shuttle areas, ensuring guest luggage is properly handled and stored.
• Deliver items to guest rooms as requested, including room service orders, guest amenities, or luggage.
• Ensure the shuttle vehicle is clean, fueled, and ready for use at all times.
• Adhere to hotel policies, safety regulations, and local traffic laws while operating the shuttle.
• Provide a warm and hospitable atmosphere for guests, anticipating their needs and offering assistance proactively.
• Communicate effectively with the front desk and other hotel departments to coordinate guest services.
• Assist with other tasks as assigned by management, including occasional support in hotel operations.

Qualifications:

• Valid driver’s license with a clean driving record.
• Ability to drive various vehicles, including shuttles and vans.
• Strong customer service skills with a positive, friendly attitude.
• Ability to lift and carry luggage, packages, or equipment up to 50 lbs.
• Flexible schedule, including availability to work weekends, holidays, and evenings.
• Prior experience in a hotel or hospitality setting is preferred but not required.
• Good knowledge of local attractions, restaurants, and transportation routes is a plus.
• Professional appearance and demeanor.
• Ability to maintain cleanliness and attention to detail in public areas of the hotel.