Showroom Ops Lead – Process Excellence & Client Experience

The Watches of Switzerland Group; Greenwich (CT); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, life & disability

Staff purchase discounts

Job summary

Betteridge is seeking an Operations Manager to oversee the showroom's operations and to be the expert on SOPs, systems, and tools. You will ensure the smooth operation to deliver an exceptional client experience and report to the Showroom Director.

You will collaborate with sales and management to drive efficiencies, maintain procedures, and support all sales efforts. Schedule flexibility to accommodate showroom hours including evenings and weekends is required.

Qualifications

• Previous experience in Operations in a service-related industry.
• High school/college degree.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.
• Ability to understand and adhere to company standards.

Responsibilities

• Oversee showroom operations and direct the operations function.
• Serve as the expert on Standard Operating Procedures, systems, and tools.
• Support sales endeavours and drive process efficiencies.

Skills

Operations experience

Analytical skills

Microsoft Word

Microsoft Excel

Verbal and written communication

Organizational skills

Education

High school/college degree

Tools

SOP systems

Job description

Betteridge is seeking an Operations Manager to oversee the showroom's operations and to be the expert on SOPs, systems, and tools. You will ensure the smooth operation to deliver an exceptional client experience and report to the Showroom Director.

You will collaborate with sales and management to drive efficiencies, maintain procedures, and support all sales efforts. Schedule flexibility to accommodate showroom hours including evenings and weekends is required.