Operations Manager: Luxury Retail, Flexible Hours & Growth

Watches of Switzerland Group PLC; Greenwich (CT); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

Betteridge is seeking an Operations Manager to oversee the showroom's operations, serving as the SOP expert and ensuring smooth operations to deliver an exceptional client experience. The role reports to the Showroom Director and focuses on sales support, process efficiency, and strict procedure compliance.

Candidates should be prepared to work evenings and weekends to align with showroom hours, bringing strong communication skills and a collaborative mindset to drive the business forward.

Qualifications

• Experience in operations within a service-related industry.
• High school/college degree (as stated).
• Strong analytical skills.
• Proficiency in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.

Responsibilities

• Oversee and direct the operations function within the showroom, acting as the expert on SOPs, systems and tools.
• Report to the Showroom Director and support all sales endeavors while improving operations.
• Drive process efficiencies and ensure procedure compliance across the back of house.
• Provide schedule flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Operations experience

Analytical skills

Communication skills

Team collaboration

Detail oriented

Flexibility

Opening/closing procedures

Education

High school/college degree

Tools

MS Word

MS Excel

Job description

Betteridge is seeking an Operations Manager to oversee the showroom's operations, serving as the SOP expert and ensuring smooth operations to deliver an exceptional client experience. The role reports to the Showroom Director and focuses on sales support, process efficiency, and strict procedure compliance.

Candidates should be prepared to work evenings and weekends to align with showroom hours, bringing strong communication skills and a collaborative mindset to drive the business forward.