Showroom Manager

Morgan Hunter; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Morgan Hunter is seeking a Showroom Manager to lead the daily operations of the showroom in Kansas City and create an exceptional experience for homeowners, builders, remodelers, designers, and contractors. You’ll serve as the primary leader of the showroom team, overseeing customer engagement, merchandising, project coordination, vendor relationships, and operational excellence.

The ideal candidate is relationship-driven and enjoys helping customers bring projects to life while building a

Qualifications

• 3+ years of leadership in showroom, retail, or construction-related environments.
• Strong customer service and relationship-building skills.
• Proven ability to coach and develop team members.
• Excellent organization and problem-solving abilities.

Responsibilities

• Lead day-to-day showroom operations to deliver a best-in-class customer experience.
• Coach, develop, and manage showroom staff and drive accountability.
• Establish processes, standards, and performance expectations.
• Monitor merchandising, displays, and showroom appearance for a professional environment.
• Coordinate staffing and scheduling to ensure showroom coverage.
• Serve as primary contact for partners visiting the showroom.
• Guide customers through product selections and project planning with a consultative approach.
• Resolve customer concerns professionally and proactively.
• Build long-term relationships generating repeat business and referrals.
• Oversee product selections, pricing requests, and order coordination.
• Track project status and communicate updates to customers and stakeholders.
• Maintain inventory levels and coordinate replenishment needs.
• Maintain records, reports, and operational documentation.

Skills

Leadership

Customer service

Coaching

Communication

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Our partner is seeking a Showroom Manager to lead the daily operations of their showroom and create an exceptional experience for homeowners, builders, remodelers, designers, and contractors. This individual will serve as the primary leader of the showroom team, overseeing customer engagement, merchandising, project coordination, vendor relationships, and operational excellence.

The ideal candidate is a relationship-driven leader who enjoys helping customers bring projects to life while building a high-performing team and maintaining a welcoming, organized, and inspiring showroom environment.

Key Responsibilities

• Lead all day-to-day showroom operations, ensuring a best-in-class customer experience.
• Manage, coach, and develop showroom staff while fostering a culture of accountability, teamwork, and service.
• Establish and maintain operational processes, standards, and performance expectations.
• Monitor showroom appearance, cleanliness, product displays, and merchandising to ensure a professional and engaging environment.
• Coordinate scheduling and staffing to ensure proper showroom coverage.
• Serve as the primary point of contact for partners visiting the showroom.
• Guide customers through product selections and project planning while ensuring a consultative, solution-oriented experience.
• Resolve customer concerns professionally and proactively.
• Build long-term relationships that generate repeat business and referrals.
• Assist customers with product selections, specifications, pricing requests, and order coordination.
• Track and communicate project status updates to customers and internal stakeholders.
• Monitor showroom inventory levels and coordinate replenishment needs.
• Maintain accurate records, reports, and operational documentation.
• Utilize company systems to manage customer information, project tracking, and reporting.
• Support budgeting and expense management related to showroom operations.

Qualifications

• 3+ years of leadership experience in a showroom, retail, building materials, home improvement, design, construction, or related environment.
• Prior experience within building materials, lumber, windows, doors, millwork, cabinetry, flooring, or related industries is strongly preferred
• Strong customer service and relationship-building skills.
• Experience leading, coaching, and developing team members.
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable working with key contacts within the construction contractor space
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and business management software.
• Natural leader who enjoys mentoring others.
• Strong communicator with professional presence.
• Detail-oriented and highly organized.
• Self-starter who takes ownership and follows through.
• Comfortable balancing operational responsibilities with customer-facing activities.
• Positive attitude with a collaborative, team-oriented approach.

Success in This Role Looks Like

Within the first 6-12 months, the Showroom Manager will:

• Build trust and credibility with customers, vendors, and internal teams.
• Elevate the overall showroom experience.
• Develop a highly engaged and accountable showroom team.
• Improve operational efficiency and project coordination.
• Increase customer satisfaction, referral activity, and showroom utilization.