Showroom Ops Lead: Client Experience & Process Excellence

Brobston Group; Greenwich (CT); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Life insurance

Disability insurance

Comprehensive training

Career growth

Staff discounts

Job summary

Betteridge is seeking an Operations Manager to oversee showroom operations, ensuring the highest client experience by enforcing SOPs, systems, and tools. This role reports to the Showroom Director and acts as the backbone for back-of-house efficiency and compliance.

The ideal candidate brings strong analytical, organizational, and communication skills, with flexibility to work evenings and weekends to match showroom hours. Collaboration with sales and management is essential for success.

Qualifications

• Experience in operations within a service-related industry.
• Ability to adhere to company standards and procedures.
• Strong organizational and multitasking capabilities in a fast-paced environment.
• Schedule flexibility to accommodate showroom hours, including evenings and weekends.

Responsibilities

• Oversee and direct the operations function in the showroom.
• Serve as the expert on SOPs, systems, and tools to ensure a smooth operation and best client experience.
• Report to the Showroom Director and collaborate with sales and management.
• Support sales efforts, drive process efficiencies, and ensure procedure compliance.

Skills

Strong analytical skills

Verbal and written communication

Proficiency in Microsoft Word andExcel

Organized and detail oriented

Team-focused

Innovative, proactive, and strategic

Schedule flexibility

Open to opening/closing procedures

Education

High school/college degree

Tools

Microsoft Word

Excel

Job description

Betteridge is seeking an Operations Manager to oversee showroom operations, ensuring the highest client experience by enforcing SOPs, systems, and tools. This role reports to the Showroom Director and acts as the backbone for back-of-house efficiency and compliance.

The ideal candidate brings strong analytical, organizational, and communication skills, with flexibility to work evenings and weekends to match showroom hours. Collaboration with sales and management is essential for success.