Showroom Experience Leader

Morgan Hunter; États-Unis; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Morgan Hunter partners with a leading home-improvement retailer to hire a Showroom Manager who will lead daily showroom operations, drive a best-in-class customer experience for homeowners, builders, remodelers, designers and contractors, and own merchandising, project coordination and vendor relationships.

The ideal candidate is a relationship-driven leader who develops a high-performing team, maintains a welcoming, organized showroom, balances multiple projects, and supports budgeting,

Qualifications

• 3+ years of leadership experience in showroom, retail, home improvement, or related environment.
• Experience in building materials or related industries preferred
• Strong customer service and relationship-building skills
• Experience leading, coaching, and developing team members
• Ability to manage multiple projects and priorities simultaneously
• Comfortable working with construction contractor contacts
• Strong organizational and problem-solving abilities
• Proficiency with Microsoft Office and business management software

Responsabilités

• Lead day-to-day showroom operations to ensure a best-in-class customer experience.
• Coach and develop showroom staff; foster accountability, teamwork, and service.
• Establish and maintain operational processes, standards, and performance expectations.
• Monitor showroom appearance, product displays, and merchandising for a professional environment.
• Coordinate scheduling and staffing to ensure proper showroom coverage.
• Serve as primary contact for partners visiting the showroom.
• Guide customers through product selections and project planning with a consultative, solution-oriented approach.
• Resolve customer concerns professionally and proactively.
• Build long-term relationships generating repeat business and referrals.
• Assist customers with product selections, specifications, pricing, and orders.
• Track project status updates to customers and internal stakeholders.
• Monitor showroom inventory levels and coordinate replenishment.
• Maintain records, reports, and operational documentation.
• Use company systems to manage customer information, project tracking, and reporting.
• Support budgeting and expense management related to showroom operations.

Connaissances

Leadership

Customer service

Staff development

Organization

Communication

Outils

Microsoft Office

Description du poste

Morgan Hunter partners with a leading home-improvement retailer to hire a Showroom Manager who will lead daily showroom operations, drive a best-in-class customer experience for homeowners, builders, remodelers, designers and contractors, and own merchandising, project coordination and vendor relationships.

The ideal candidate is a relationship-driven leader who develops a high-performing team, maintains a welcoming, organized showroom, balances multiple projects, and supports budgeting,