Showroom Experience Lead

Indochino; Las Vegas, Northern (NV, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Indochino in Las Vegas is seeking an experienced Showroom Manager to lead daily operations, drive sales, and deliver exceptional client experiences. You will manage appointments, supervise staff, and ensure store standards and performance targets are met.

You will own KPIs, develop relationships with clients, collaborate with marketing, and build local partnerships to grow the business in a dynamic fashion retail environment.

Qualifications

• 3+ years of retail management experience in fashion or customer-focused environments.
• Proven ability to meet/exceed sales targets and KPIs in fast-paced settings.
• Strong leadership skills to inspire, mentor, and develop teams.
• Excellent interpersonal and communication skills for client and staff relations.
• Solid understanding of menswear, fit, and tailoring processes.
• Independent decision-making and adaptability to changing priorities.
• Proficiency in iOS and MS Office; experience with retail software is a plus.

Responsibilities

• Manage customer appointments and walk-in traffic to drive sales and deliver exceptional service.
• Own showroom KPIs including sales plan, conversion, UPT, alterations costs, and AOV.
• Analyze sales data and implement growth plans.
• Build relationships with clients and conduct follow-ups.
• Collaborate with marketing to boost appointments and foot traffic.
• Develop local partnerships and manage Book of Business partnerships.
• Ensure showroom operations meet standards; manage payroll and scheduling.
• Oversee inventory and merchandising; communicate needs to relevant teams.
• Lead showroom events and drive community engagement.
• Recruit, onboard, and mentor showroom staff.
• Handle customer concerns with professionalism and urgency.

Skills

Retail management

Sales targets

Leadership

Communication

Menswear knowledge

Decision making

Adaptability

Tech proficiency

iOS

Tools

iOS

MS Office

Retail software

Job description

Indochino in Las Vegas is seeking an experienced Showroom Manager to lead daily operations, drive sales, and deliver exceptional client experiences. You will manage appointments, supervise staff, and ensure store standards and performance targets are met.

You will own KPIs, develop relationships with clients, collaborate with marketing, and build local partnerships to grow the business in a dynamic fashion retail environment.