Showroom Sales Lead & Coach

Indochino; Boston (MA); Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

Leadership development

High‑impact role

Collaborative environment

Professional growth

Premium brand

Job summary

Indochino in Boston is seeking a results-driven Showroom Team Leader to drive daily sales and exceed performance metrics. You will coach and develop a high-performing team, manage fittings, and ensure exceptional client experiences.

You will partner with the Showroom Manager to optimize scheduling, events, and operations, while expanding local partnerships and delivering a premium, personalized shopping experience for every guest.

Qualifications

• 2+ years of leadership experience in a retail, sales, or customer-focused environment.
• Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Entrepreneurial mindset with a drive to take ownership and grow within the company.
• Proficiency in iOS and MS Office applications.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.

Responsibilities

• Lead the showroom team to meet and exceed daily revenue and metric-based goals.
• Support the execution of key showroom metrics, including sales targets, conversion, UPT, and AOV.
• Develop and execute strategies to enhance showroom performance and profitability.
• Provide in-the-moment coaching to team members to drive results.
• Manage appointments, fittings, and alterations to optimize customer experience.
• Oversee operations, scheduling, and staffing to ensure showroom coverage.
• Foster partnerships and community engagement to expand showroom outreach.
• Ensure exceptional service in all client interactions and post-purchase follow-ups.
• Prepare the Book of Business program to service corporate partnerships.

Skills

Sales leadership

Coaching

Communication

Team development

Customer service

Entrepreneurial mindset

MS Office

iOS

Tools

iOS

MS Office

Job description

Indochino in Boston is seeking a results-driven Showroom Team Leader to drive daily sales and exceed performance metrics. You will coach and develop a high-performing team, manage fittings, and ensure exceptional client experiences.

You will partner with the Showroom Manager to optimize scheduling, events, and operations, while expanding local partnerships and delivering a premium, personalized shopping experience for every guest.