Showroom Design & Sales Consultant - Part-Time

Ernesta; West Hollywood (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

Ernesta is seeking a part-time Sales and Design Consultant to join our showroom on Melrose Ave in West Hollywood. As a Design Assistant you will educate customers on rug selection, material choices, and spatial planning, while championing a frictionless buying experience.

You will build strong customer relationships, handle inquiries, and guide orders, delivery, and related matters. The role requires weekend and holiday availability in a small, ambitious team shaping a new era of design retail.

Qualifications

• 2+ years of experience in a consumer-facing role.
• 2+ years of direct consumer sales and/or account management experience is required.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening.
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Responsibilities

• Set the industry standard for customer experience and sales.
• Drive sales through customer followup and outreach.
• Deliver exceptional design and product expertise to customers.
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint.
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
• Advise customers on floor plan layout, material selection, and custom rug measurements.
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
• Surprise and delight customers - exceed their expectations - create memorable experiences.
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes.

Job description

Ernesta is seeking a part-time Sales and Design Consultant to join our showroom on Melrose Ave in West Hollywood. As a Design Assistant you will educate customers on rug selection, material choices, and spatial planning, while championing a frictionless buying experience.

You will build strong customer relationships, handle inquiries, and guide orders, delivery, and related matters. The role requires weekend and holiday availability in a small, ambitious team shaping a new era of design retail.