Design & Showroom Consultant

Ernesta Inc.; Greenwich (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Ernesta Inc. in Greenwich, CT is seeking a Design Assistant who will educate customers on rug selection, materials, and space planning while delivering a high-touch shopping experience.

You'll wear two hats: sales advocate and design consultant, guiding customers across in-person and digital channels, including CAD visualization and 3D rendering, to help transform spaces with Ernesta's custom rugs. This role requires weekend availability and a passion for design.

Qualifications

• Minimum 2 years in a consumer-facing role or sales
• Experience in showroom or interior-design context preferred
• Strong communication and customer relationship skills

Responsibilities

• Set industry standard for customer experience and sales
• Drive sales through follow-up and outreach
• Deliver design expertise to customers
• Maintain an organized showroom aligned with the brand
• Provide multi-channel support (in-person, chat, text, email, phone)
• Advise on floor plan, materials, and measurements
• Resolve order-related inquiries including tracking and delivery
• Surprise and delight customers with memorable experiences
• Learn technologies to help visualize spaces (CAD, Adobe, 3D rendering)
• Maintain feedback loops to improve internal processes

Skills

Customer service

Sales experience

Communication

Spatial planning

Multi-channel communication

Time management

Education

BA in design/creative field

Tools

CAD software

Adobe Creative Suite

3D rendering tools

Zoom

Google Workspace

Job description

Ernesta Inc. in Greenwich, CT is seeking a Design Assistant who will educate customers on rug selection, materials, and space planning while delivering a high-touch shopping experience.

You'll wear two hats: sales advocate and design consultant, guiding customers across in-person and digital channels, including CAD visualization and 3D rendering, to help transform spaces with Ernesta's custom rugs. This role requires weekend availability and a passion for design.