Showroom Rug Design & Sales Specialist

Ernesta; Ardmore (PA); On-site; USD 28,000 - 41,000; Full time

Job summary

Ernesta is seeking a full-time Sales and Design Consultant (Design Assistant) for our showroom in Ardmore, PA. You will educate customers on rug selection, materials, and spatial planning while delivering a high-touch, design-forward buying experience.

You’ll combine sales with design expertise, guiding customers through floor plans, CAD visuals, and 3D renderings, while managing inquiries, orders, and delivery logistics from in-person and digital channels.

Qualifications

• 2+ years of experience in a consumer-facing role; 2+ years of direct consumer sales and/or account management experience.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity; willingness to provide creative solutions and wear many hats
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc.
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes; excited to establish and build feedback loops within the organization and across business units
• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Skills

Customer-facing sales

Communication

Time management

Problem solving

Education

BA or design-related field

Tools

CAD modeling

3D rendering

Adobe

Zoom

Google Suite

Job description

Ernesta is seeking a full-time Sales and Design Consultant (Design Assistant) for our showroom in Ardmore, PA. You will educate customers on rug selection, materials, and spatial planning while delivering a high-touch, design-forward buying experience.

You’ll combine sales with design expertise, guiding customers through floor plans, CAD visuals, and 3D renderings, while managing inquiries, orders, and delivery logistics from in-person and digital channels.