Design-Driven Showroom Sales & Design Consultant

Ernesta; Bethesda (MD); On-site; USD 28,000 - 41,000; Part time

Job summary

Ernesta is seeking a part-time Design Assistant (Sales and Design Consultant) for our Bethesda, MD showroom. You will educate customers on rug selection, assist with spatial planning, and provide exceptional service across in-person and digital channels.

You will wear two hats: sales accelerator and design educator, ensuring a frictionless, delightful rug buying experience while building lasting customer relationships.

Qualifications

• 2+ years in a consumer-facing role; 2+ years in direct consumer sales or account management.
• Passionate about interior design and home décor; up to date on trends.
• Excellent communication, empathy, listening and problem-solving; ability to wear many hats.
• Proficient with online tools; Zoom and Google Workspace; strong organizational skills.

Responsibilities

• Set the industry standard for customer experience and sales.
• Drive sales through follow-up and outreach.
• Provide design expertise and customer education on rug selection and layout.
• Maintain an organized, on-brand showroom and multichannel customer service.
• Assist with orders, delivery, and inquiries across channels (in person, chat, text, email, video, phone).
• Advise on floor plan layout, material selection, and measurements.
• Resolve order-related issues and provide a high-quality customer experience.
• Learn and apply new design visualization tools (CAD, Adobe, 3D rendering).
• Contribute to feedback loops to improve internal processes.

Skills

Customer service

Sales

Interior design interest

Tools

CAD tools

2D/3D tools

Job description

Ernesta is seeking a part-time Design Assistant (Sales and Design Consultant) for our Bethesda, MD showroom. You will educate customers on rug selection, assist with spatial planning, and provide exceptional service across in-person and digital channels.

You will wear two hats: sales accelerator and design educator, ensuring a frictionless, delightful rug buying experience while building lasting customer relationships.