Showroom Design & Sales Consultant — Elevate Rug Experiences

Ernesta Inc.; Bethesda (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

Ernesta Inc. is hiring a full-time Design Assistant to join the Retail team at the Bethesda Row showroom in Bethesda, MD. You will educate customers on rug selection, material choices, and spatial planning while delivering a high-touch, design-forward shopping experience.

You will act as a customer champion, handling inquiries about orders, delivery, and follow-up across in-person and digital channels. A flexible schedule, including weekends and holidays, is required.

Qualifications

• 2+ years in a consumer-facing role
• Strong communication and empathy in interactions
• Ability to work weekends/holidays
• Proficient with online software and 2D/3D tools
• Excellent time management and organization

Responsibilities

• Educate customers on rug selection and space planning
• Drive sales through follow-up and exceptional service
• Maintain a clean, on-brand showroom and assist with inquiries
• Provide multi-channel support (in person, chat, text, email, video)
• Coordinate with customers on orders, delivery, and returns

Skills

Customer service

Sales experience

Communication

Time management

Process improvement

Flexibility

Tech tools

Tools

CAD modeling

Adobe

3D rendering

Zoom

Google Suite

Job description

Ernesta Inc. is hiring a full-time Design Assistant to join the Retail team at the Bethesda Row showroom in Bethesda, MD. You will educate customers on rug selection, material choices, and spatial planning while delivering a high-touch, design-forward shopping experience.

You will act as a customer champion, handling inquiries about orders, delivery, and follow-up across in-person and digital channels. A flexible schedule, including weekends and holidays, is required.