Showroom Design & Customer Solutions Specialist

M S International, Inc.; Wallingford (CT); On-site; USD 32,000 - 44,000; Full time

Job summary

M S International, Inc. is seeking a Showroom Design Consultant to engage customers on-site and via phone/email. You will guide showroom visits, assist with product selection, and support backend processes like order processing and logistics coordination.

The role emphasizes strong customer service, relationship building, and accurate record-keeping, with bilingual (Spanish) preference and basic math skills to support transactions.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proficient with PCs in a multi-window environment; able to perform quick calculations.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Maintain accurate customer contact information and transaction records.
• Follow up on quotes, inquiries, and sales opportunities.
• Ensure showroom displays are maintained to the highest standards.

Skills

Customer service

Communication

Multitasking

Math

PC proficiency

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

M S International, Inc. is seeking a Showroom Design Consultant to engage customers on-site and via phone/email. You will guide showroom visits, assist with product selection, and support backend processes like order processing and logistics coordination.

The role emphasizes strong customer service, relationship building, and accurate record-keeping, with bilingual (Spanish) preference and basic math skills to support transactions.