Showroom Design Consultant

M S International, Inc.; Wallingford (CT); On-site; USD 32,000 - 44,000; Full time

Job summary

M S International, Inc. is seeking a Showroom Design Consultant to engage customers on-site and via phone/email. You will guide showroom visits, assist with product selection, and support backend processes like order processing and logistics coordination.

The role emphasizes strong customer service, relationship building, and accurate record-keeping, with bilingual (Spanish) preference and basic math skills to support transactions.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proficient with PCs in a multi-window environment; able to perform quick calculations.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Maintain accurate customer contact information and transaction records.
• Follow up on quotes, inquiries, and sales opportunities.
• Ensure showroom displays are maintained to the highest standards.

Skills

Customer service

Communication

Multitasking

Math

PC proficiency

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary:

The Showroom Design Consultant is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.