Showroom Customer Experience Pro

Msisurfaces; Elk Grove Village (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Time Off

Medical, Dental, Vision Insurance

401(k) plans with company matching

Tuition Reimbursement

Job summary

MSI is seeking an on-site Customer Service Representative to engage customers via phone, email, and in person in the Elk Grove Village showroom. You will guide product selection, process orders, and coordinate deliveries while maintaining records and supporting trade customers.

Responsibilities include managing inquiries, keeping displays up to date, and collaborating with Sales to ensure accurate transactions and inventory. Strong communication and multitasking are essential for success.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual in Spanish preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Address customer issues related to transactions, deliveries, and products.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Math skills

Bilingual (Spanish)

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

MSI is seeking an on-site Customer Service Representative to engage customers via phone, email, and in person in the Elk Grove Village showroom. You will guide product selection, process orders, and coordinate deliveries while maintaining records and supporting trade customers.

Responsibilities include managing inquiries, keeping displays up to date, and collaborating with Sales to ensure accurate transactions and inventory. Strong communication and multitasking are essential for success.