Showroom Customer Care & Sales Specialist

Msisurfaces; Maple Grove (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company matching

Bonuses or commission opportunities

Tuition Reimbursement

Job summary

MSI is seeking a Customer Service Representative to work on-site in the showroom and office. You will engage customers by phone, email, and in person, guide product selection, and handle orders and deliveries.

The role emphasizes strong relationships, accuracy, and cross-functional collaboration with Sales to keep inventory current. The ideal candidate has 1+ year of customer service experience, solid communication skills, and proficiency with Outlook, Word, and Excel.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details; able to manage multiple tasks.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to high standards.
• Monitor stock levels and support trade customers with MSI materials.
• Collaborate with Sales Representatives to keep accounts and inventory up to date.

Skills

Customer service

Communication

Multitasking

Attention to detail

Math skills

Problem solving

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

MSI is seeking a Customer Service Representative to work on-site in the showroom and office. You will engage customers by phone, email, and in person, guide product selection, and handle orders and deliveries.

The role emphasizes strong relationships, accuracy, and cross-functional collaboration with Sales to keep inventory current. The ideal candidate has 1+ year of customer service experience, solid communication skills, and proficiency with Outlook, Word, and Excel.