Showroom Customer Experience Specialist

Kane's Furniture; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Free life insurance

401k/Profit sharing

Career growth

Community involvement

Furniture discounts

Team oriented culture

Job summary

Kane's Furniture is hiring a Customer Service Representative to join our in-store team. You will greet customers, assist with product questions, process payments, and help with financing and refunds while maintaining accurate records.

We value a professional, courteous demeanor and a track record of reliable, friendly service. 1+ year in a similar role is preferred, with opportunities for career growth.

Qualifications

• 1+ year of experience in a similar customer service role.
• Demonstrates strong customer service acumen and professional demeanor.
• Ability to handle inquiries and payments accurately and promptly.

Responsibilities

• Identify and assist customers in a friendly, professional manner.
• Resolve customer issues with minimal supervision and follow up as needed.
• Handle payments, financing and refunds within company guidelines.
• Maintain accurate records using available technology and reports.
• Perform clerical service tasks including scheduling, routing, parts ordering.
• Keep customer service reports up to date and accurate.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Job description

Kane's Furniture is hiring a Customer Service Representative to join our in-store team. You will greet customers, assist with product questions, process payments, and help with financing and refunds while maintaining accurate records.

We value a professional, courteous demeanor and a track record of reliable, friendly service. 1+ year in a similar role is preferred, with opportunities for career growth.