Customer Service Representative

Kanes Furniture LLC; Naples (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Furniture discounts

Community involvement

Career growth

Team environment

Competitive pay

Job summary

Kane's Furniture in Naples, FL seeks full-time Customer Service Representatives to be the heart of our showrooms. You will handle inquiries and payments, resolve issues, and maintain accurate records while delivering friendly, professional service.

Expect a team-oriented environment and opportunities for career growth within our growing stores. Qualified candidates have 1+ year in a similar role and are comfortable working with payments and refunds according to company guidelines.

Qualifications

• 1+ year experience in a similar role.
• Strong customer service acumen and professional demeanor.
• Ability to handle payments, financing and refunds per guidelines.

Responsibilities

• Prompt recognition of customers and friendly engagement in person or by phone.
• Resolve customer issues with minimal supervision and follow up promptly.
• Handle payments, financing and refunds within company guidelines.
• Maintain accurate records using available technology and reports.

Skills

Customer service

POS familiarity

Cash handling

Tools

POS system

Job description

The talentedCustomer Service Representativesat ourKane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!

OurCustomer Service Representativesare professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.

Full Time

Duties and Responsibilities

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned

What we offer our Kane’s Team Members

• Furniture Discounts
• Social Responsibility to include building Habitat Houses, American Heart Association fundraising, to name a few
• Career growth in all parts of the organization
• Working with a fantastic team!
• Compensation commensurate with experience

Qualified candidates will have a steady job history and 1+ year experience in a similar role.

Please note that the work schedule will depend upon business needs accordingly, some weekend and evening hours may be required.

Kane's Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

We maintain a drug-free workplace and perform pre-employment background and drug testing.
Kane's is proud to be an EEO/AA employer M/F/D/V.

Kane’s is an equal opportunity employer. Qualified applicants will receive consideration without regard to sex (Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of sex), race, color, religion, age, gender identity, national origin, sexual orientation or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call your hotline at 877-824-5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.