Customer Service Representative

Kanes Furniture LLC; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k/Profit Sharing

Vacation/PTO

Life Insurance

Furniture Discounts

Social Responsibility partnerships

Career growth

Team environment

Job summary

Kane's Furniture LLC is seeking a full-time Customer Service Representative for our New York showrooms. You will engage customers, process payments, and help ensure a positive shopping experience in a high-traffic retail environment.

The role requires a friendly, professional demeanor, 1+ year of experience in customer service, and comfortable use of showroom technology and POS systems. We offer health benefits, a 401k/profit sharing plan, vacation, and family-friendly discounts.

Qualifications

• 1+ year experience in customer service.
• Professional and friendly demeanor in person and over the phone.
• Ability to process payments and handle refunds accurately.

Responsibilities

• Greet and assist customers in the showroom.
• Handle inquiries and payments at the point of sale.
• Resolve issues with minimal supervision and follow up as needed.
• Maintain accurate records using available technology.
• Perform clerical duties: scheduling, routing, parts ordering, reports.

Skills

Customer service

Communication

Problem solving

Cash handling

Tools

POS system

Job description

The talentedCustomer Service Representativesat ourKane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!

Our Customer Service Representatives are professionals who possesses a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.

Full Time

Duties and Responsibilities

• Prompt recognition of internal and external customers.
• Friendly and courteous when approached in person or on the telephone.
• Resolve customer issues with minimal supervision.
• Follows up with customers in a timely fashion.
• Handles payments, financing and refunds within company guidelines.
• Maintain accurate records by utilizing all available technology.
• Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
• Update and maintain all customer service reports and records.
• Perform other duties as assigned

What we offer our Kane’s Team Members:

• Health Benefits to include Medical, Dental, Vision
• 401k/Profit Sharing Plan
• Vacation/PTO
• Life Insurance
• Furniture Discounts
• Social Responsibility; including partnerships with Habitat for Humanity, and the American Heart Association, among others!
• Career growth in all parts of the organization
• Working with a fantastic team!
• Compensation commensurate with experience

Qualified candidates will have a steady job history and 1+ year experience in a similar role.

Kane's Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

We maintain a drug-free workplace and perform pre-employment background and drug testing.

Kane's is proud to be an EEO/AA employer M/F/D/V.

Kane’s is an equal opportunity employer. Qualified applicants will receive consideration without regard to sex (Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of sex), race, color, religion, age, gender identity, national origin, sexual orientation or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please call our hotline at 877-824-5782. You also have the right to file a charge of discrimination with the Equal Employment Opportunity Commission.