Showroom Customer Experience Specialist

Hire Up Staffing; South San Francisco (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hire Up Staffing is seeking a friendly Customer Service Representative to support showroom operations and ensure an outstanding customer experience from first visit to order completion. You'll handle product inquiries, process orders, coordinate pickups, and collaborate with sales, warehouse, and operations to meet service goals in a fast-paced showroom environment.

Ideal candidates have 1–3 years of customer service, strong communication, data-entry accuracy, and a positive team attitude;

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, retail, administrative support, or related experience.
• Strong verbal and written communication skills.
• Professional phone and email etiquette.
• Excellent computer and data entry skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude with a strong customer-first mindset.

Responsibilities

• Greet customers and provide a welcoming showroom experience.
• Assist customers with product inquiries, availability, and order information.
• Process sales orders, invoices, and customer transactions accurately.
• Follow up on order status, backorders, and customer requests.
• Answer incoming phone calls and emails in a professional and timely manner.
• Maintain positive relationships with customers through excellent service and communication.
• Coordinate customer pickups and ensure orders are completed accurately.
• Support showroom organization, cleanliness, and product displays.
• Assist with inventory counts and inventory-related tasks.
• Resolve customer concerns and elevate issues when necessary.
• Work collaboratively with sales, warehouse, and operations teams to ensure customer satisfaction.
• Maintain accurate customer records and documentation.
• Meet service expectations while supporting branch goals.
• Follow company policies, procedures, and safety guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Telephone etiquette

Data entry

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Hire Up Staffing is seeking a friendly Customer Service Representative to support showroom operations and ensure an outstanding customer experience from first visit to order completion. You'll handle product inquiries, process orders, coordinate pickups, and collaborate with sales, warehouse, and operations to meet service goals in a fast-paced showroom environment.

Ideal candidates have 1–3 years of customer service, strong communication, data-entry accuracy, and a positive team attitude;