Showroom Experience Specialist

Ferguson Inc.; Burlington (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance

Job summary

Ferguson Enterprises, LLC seeks a Showroom Coordinator to greet visitors, manage the showroom experience, and support sales activity. You will handle phone inquiries, schedule appointments, and maintain customer records to foster lasting relationships.

Strong communication and multitasking are essential in a fast-paced environment. The role emphasizes professionalism, attention to detail, and effective use of Word, Excel, PowerPoint, and Outlook.

Qualifications

• High school diploma or GED required.
• Experience in sales or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to prioritize workload and meet timelines.

Responsibilities

• Greet guests upon arrival and learn their motivation to visit, building a lasting relationship.
• Answer and direct incoming phone calls with a positive demeanor.
• Manage appointment policy and schedule; maintain appointment book and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Address Thank You cards to customers for full house selections.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Education

High school diploma/GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ferguson Enterprises, LLC seeks a Showroom Coordinator to greet visitors, manage the showroom experience, and support sales activity. You will handle phone inquiries, schedule appointments, and maintain customer records to foster lasting relationships.

Strong communication and multitasking are essential in a fast-paced environment. The role emphasizes professionalism, attention to detail, and effective use of Word, Excel, PowerPoint, and Outlook.