Showroom Customer Care & Sales Support (Bilingual)

Gypsum Management and Supply; Oakland (CA); On-site; USD 35,000 - 44,000; Full time

Job summary

Gypsum Management and Supply is seeking a Customer Service Representative to deliver exceptional service to customers and staff in a fast-paced setting. Training on drywall industry products will be provided to build product knowledge and confidence in addressing inquiries.

The role emphasizes professional communication, keen organizational skills, and the ability to multitask in a showroom and office environment.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Communication

Customer service

Multitasking

Bilingual

Computer skills

Public interaction

Education

High school diploma or GED

Job description

Gypsum Management and Supply is seeking a Customer Service Representative to deliver exceptional service to customers and staff in a fast-paced setting. Training on drywall industry products will be provided to build product knowledge and confidence in addressing inquiries.

The role emphasizes professional communication, keen organizational skills, and the ability to multitask in a showroom and office environment.