Customer Service Representative (Bilingual)

Cowtown Materials, Inc; Oakland (CA); On-site; USD 34,701 - 44,179; Full time

Benefits offered by this job

Overtime eligibility

Performance-based bonuses

Travel reimbursements

Job summary

Cowtown Materials, Inc is seeking a customer service representative in Oakland, CA. The primary role involves providing exceptional customer service, handling customer communications, and taking orders in a fast-paced environment.

The ideal candidate possesses strong organizational skills, computer skills, and the ability to communicate effectively. A high school diploma or GED is required, and bilingual candidates are preferred.

The position offers competitive hourly pay, with additional benefits including performance bonuses and travel reimbursements.

Qualifications

• Ability to communicate professionally, both verbally and in writing.
• Strong organizational skills and attention to detail.
• Self-management and interaction comfort with the public.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems or orders.
• Take orders at the sales counter and over the phone.

Skills

Strong organizational skills

Bilingual preferred

Strong computer skills

Communication skills

Ability to self-manage

Education

High school diploma or GED equivalent

Job description

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Basic Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

Compensation & Benefits

The base salary for this position typically falls within the range of $25.19 to $32.07 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

Above Structure 3 - Oakland 745 50th Ave Oakland, CA 94601

Equal Employment Opportunity Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.