Showroom Customer Care & Sales Support

Consign Furniture; Reno (NV); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Job summary

Consign Furniture is seeking a dependable, organized, and customer-focused Customer Service & Showroom Associate to join our Reno showroom. This is a hands-on position that combines customer service, sales support, clerical duties, and general showroom upkeep.

The ideal candidate is friendly and professional, comfortable communicating by phone and electronically, able to stay productive during slower periods, and willing to jump in wherever needed to keep the showroom running smoothly.

Qualifications

• Strong customer service and communication skills.
• Comfortable speaking with customers in person, over the phone, through email, and by text.
• Basic computer skills and ability to learn POS and communication systems.
• Organized and able to manage several responsibilities at once.
• Self-motivated and able to find productive work during slower periods.
• Professional, dependable, and punctual.

Responsibilities

• Answer incoming phone calls and assist customers with questions.
• Respond to customer emails and text messages professionally and promptly.
• Greet customers entering the showroom and provide friendly assistance.
• Help customers locate furniture and décor and answer questions about merchandise.
• Assist customers with purchases and process sales through our point-of-sale system.
• Explain available services, policies, delivery options, and financing options.
• Assist with scheduling deliveries, pickups, and other customer requests.
• Perform general clerical and administrative tasks as needed.
• Keep the showroom clean, organized, and presentable throughout the day.
• Stay productive during slower periods by completing assigned showroom projects and other daily tasks.
• Work cooperatively with sales, receiving, transportation, and management.

Skills

Strong customer service

Communication skills

Organized

Self-motivated

Punctual

Professional

Showroom environment experience

Comfortable with phones and messaging

Ability to multitask

Team collaboration

Tools

POS system

Job description

Consign Furniture is seeking a dependable, organized, and customer-focused Customer Service & Showroom Associate to join our Reno showroom. This is a hands-on position that combines customer service, sales support, clerical duties, and general showroom upkeep.

The ideal candidate is friendly and professional, comfortable communicating by phone and electronically, able to stay productive during slower periods, and willing to jump in wherever needed to keep the showroom running smoothly.