Showroom Concierge & Client Experience Specialist

TileBar; Houston (TX); Sur place; USD 55 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Showroom environment

Résumé du poste

TileBar in Houston, TX is seeking a Showroom Concierge to join our showroom team. This receptionist and sales support role serves as a key contact for clients, delivering exceptional service, product knowledge, and administrative support to Sales Representatives.

As part of a two-person team, you will manage inquiries, assist with sample requests, quotes, orders, and tracking, and ensure accurate records in the CRM. Flexibility for retail hours and occasional travel to market events is required.

Qualifications

• 2-3 years of relevant Sales Support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Responsabilités

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.
• Develop and maintain a strong understanding of TileBar's product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.
• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.

Connaissances

CRM systems

Time management

Interpersonal skills

Collaboration

Description du poste

TileBar in Houston, TX is seeking a Showroom Concierge to join our showroom team. This receptionist and sales support role serves as a key contact for clients, delivering exceptional service, product knowledge, and administrative support to Sales Representatives.

As part of a two-person team, you will manage inquiries, assist with sample requests, quotes, orders, and tracking, and ensure accurate records in the CRM. Flexibility for retail hours and occasional travel to market events is required.