Showroom Administrator | Service Consultant (1389)

Mayors Jewelers; San Luis (AZ); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive earnings

Medical benefits

Dental benefits

Life & disability

Comprehensive training

Career growth

Staff discounts

Résumé du poste

Mayors Jewelers in the United States is seeking a Showroom Administrator / Service Consultant who delivers exceptional client service by coordinating, prioritizing and following up on service orders while ensuring showroom administration aligns with company procedures.

You will support workflow, manage special-orders and spare parts, contribute to long-term operational efficiency, and provide consistent support to clients and colleagues, maintaining high service standards and creating an

Qualifications

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT lit eracy.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Jewelry/watch product knowledge preferred
• Technical knowledge of timepieces and ability to change or size straps/bracelets

Connaissances

Operating costs

Efficiency improvements

Project management

Communication skills

IT literacy

Numeracy

KPIs

Flexibility

Watch knowledge

Timepiece knowledge

Description du poste

Job Purpose

At Mayors, the Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long-term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Job Purpose

At Mayors, the Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long-term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Jewelry/watch product knowledge preferred
• Technical knowledge of timepieces and ability to change or size straps/bracelets

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.