Showroom Administrator - Service Consultant

Watches of Switzerland; Tampa (FL); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Life & disability insurance

Comprehensive training

Career growth potential

Staff purchase discounts

Résumé du poste

Mayors is seeking a Showroom Administrator / Service Consultant to coordinate service orders and maintain exceptional showroom administration. The role emphasizes delivering a top‑notch client experience and supporting ongoing efficiency across workflows, with flexibility to work evenings and weekends to match showroom hours.

This position highlights strong organizational skills, excellent communication, and the ability to manage costs and performance indicators within a luxury retail

Qualifications

• IT literate and comfortable with showroom systems.
• Excellent communication and interpersonal skills.
• Strong planning, time management and organizational abilities.
• Customer service oriented with a focus on client experience.

Responsabilités

• Coordinate, prioritize, and follow up on service orders.
• Ensure showroom administration aligns with company procedures.
• Support aftercare and long‑term showroom efficiency.
• Assist with special orders, spare parts, and workflow improvements.

Connaissances

IT literacy

Communication skills

Planning & time management

Client service

Numeracy & KPI analysis

Flexibility

Product knowledge (jewelry/timepieces)

Description du poste

Job Purpose

At Mayors, the Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long‑term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Jewelry/watch product knowledge preferred
• Technical knowledge of timepieces and ability to change or size straps/bracelets

About Us

We’re a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.