S howroom Administrator | Service Consultant

The-Watches-of-Switzerland-Grou; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Showroom Administrator / Service Consultant in Tampa to coordinate service orders, maintain showroom admin, and support aftercare with a focus on exceptional client experience.

You will ensure operations align with company procedures, manage parts and special orders, and help drive efficiency across showrooms while reflecting our luxury brand standards.

Qualifications

• Excellent project, planning, change and time management capabilities.
• Excellent communication and interpersonal skills.
• Highly numerate with ability to analyze performance and drive KPIs.
• Results focused and client/business oriented.
• Flexible/adaptable to change.
• Jewelry/watch product knowledge preferred.
• Technical knowledge of timepieces and strap sizing.

Responsibilities

• Coordinate, prioritise, and follow up on service orders.
• Support showroom administration aligning with company procedures.
• Maintain high service standards and exceptional client experience.
• Assist with aftercare processes and parts management.

Skills

Excellent communication and Interper()

Numerate and analytical

Project planning and time management

Flexibility/adaptability

Jewelry/watch product knowledge

Technical knowledge of timepieces and:

IT literate

Cost and efficiency improvement

Results oriented

Job description

Job Purpose

At Mayors, the Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long-term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Jewelry/watch product knowledge preferred
• Technical knowledge of timepieces and ability to change or size straps/bracelets

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.