Showroom Administrator | Service Consultant

The Watches of Switzerland Group; University (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive earnings

Staff purchase discounts

Comprehensive training

Job summary

The Watches of Switzerland Group is seeking a Showroom Administrator / Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on service orders. You will ensure showroom administration aligns with company procedures and supports long-term operational efficiency, contributing to a premium client experience.

Schedule flexibility is required to accommodate showroom hours, including evenings and weekends, and you will support both clients and

Qualifications

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.

Responsibilities

• Coordinate, prioritize, and follow up on all service orders to ensure timely delivery.
• Ensure showroom administration aligns with company procedures and maintains high standards.
• Support workflow, aftercare quality, and long-term showroom efficiency.

Skills

Project planning

Time management

Communication

Numeracy / analytics

Customer focus

Timepiece knowledge

Job description

Job Purpose

At Mayors, the Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long-term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.


• Excellent project, planning, change and time management capabilities.


• Exceptional communication and interpersonal skills.


• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.


• Results focused, understanding what is important to the business and to the client.


• Technical knowledge of timepieces and ability to change or size straps/bracelets

About Us

We’re a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings


• Benefits including medical, dental, life & disability


• Comprehensive, ongoing training


• Career growth potential


• Generous staff purchase discounts

For more information, please refer to the full job description attached.